cmmcaCmIntAvgCallDurationTime

CISCO-MMODAL-CONTACT-APPS-MIB · .1.3.6.1.4.1.9.9.664.1.6.2.1.13
MIB view Table view

Object

column seconds SNMPv2-SMIGauge32 
The average call handling time over the last interval specified
by the corresponding cmmcaServiceIntPeriod in
cmmcaServiceTable.

Context

MIB
CISCO-MMODAL-CONTACT-APPS-MIB
OID
.1.3.6.1.4.1.9.9.664.1.6.2.1.13
Type
column
Access
readonly
Status
current
Units
seconds
Parent
cmmcaCmEntry
Table
cmmcaCmTable
Siblings
26

Syntax

seconds SNMPv2-SMIGauge32
Source
SNMPv2-SMIGauge32
Base type
Unsigned32

Values & Constraints

Type Constraints
range: 0..4294967295

Related Objects

Sibling Objects
ObjectTypeSyntaxOID
cmmcaCmRtNumActiveCalls
The real time indicator of the number of active calls.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.1
cmmcaCmRtNumCallTransferring
The real time indicator of the number of calls in which participant changes are currently in progress (e.g.,participant adds/removes like conferencing, redirecting or transferring…
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.10
cmmcaCmRtNumCallTerminating
The real time indicator of the number of calls which are currently terminating because all parties but one have disconnected.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.11
cmmcaCmAggAvgCallDurationTime
The average call handling time since application start time specified by cmmcaStartTime.
columnseconds SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.12
cmmcaCmAggMaxCallDurationTime
The maximum call handling time since application start time specified by cmmcaStartTime.
columnseconds SNMPv2-SMIInteger32.1.3.6.1.4.1.9.9.664.1.6.2.1.14
cmmcaCmIntMaxCallDurationTime
The maximum call handling time over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
columnseconds SNMPv2-SMIInteger32.1.3.6.1.4.1.9.9.664.1.6.2.1.15
cmmcaCmAggMaxCallDurationTimeDt
The timestamp when the maximum call duration time since application start time, cmmcaStartTime, has occurred.
columnSNMPv2-TCDateAndTime.1.3.6.1.4.1.9.9.664.1.6.2.1.16
cmmcaCmIntMaxCallDurationTimeDt
The timestamp of when the maximum call duration time over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, occurred.
columnSNMPv2-TCDateAndTime.1.3.6.1.4.1.9.9.664.1.6.2.1.17
cmmcaCmAggAvgCallInQueueTime
The average call time in queue since application start time specified by cmmcaStartTime.
columnseconds SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.18
cmmcaCmIntAvgCallInQueueTime
The average call time in queue over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
columnseconds SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.19
cmmcaCmRtNumCallTrying
The real time indicator of the number of calls where a contact is created; BRE script is started.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.2
cmmcaCmAggMaxCallInQueueTime
The maximum call time in queue since application start time specified by cmmcaStartTime.
columnseconds SNMPv2-SMIInteger32.1.3.6.1.4.1.9.9.664.1.6.2.1.20
cmmcaCmIntMaxCallInQueueTime
The maximum call time in queue over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
columnseconds SNMPv2-SMIInteger32.1.3.6.1.4.1.9.9.664.1.6.2.1.21
cmmcaCmAggMaxCallInQueueTimeDt
The timestamp of when the maximum call time in queue since application start(cmmcaStartTime), occurred.
columnSNMPv2-TCDateAndTime.1.3.6.1.4.1.9.9.664.1.6.2.1.22
cmmcaCmIntMaxCallInQueueTimeDt
The timestamp of when the maximum call time in queue over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, occurred.
columnSNMPv2-TCDateAndTime.1.3.6.1.4.1.9.9.664.1.6.2.1.23
cmmcaCmAggAvgCallArrivalRate
The average call arrival rate since application start time specified by cmmcaStartTime.
columncalls per minute SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.24
cmmcaCmAggMaxCallArrivalRate
The maximum of interval average call arrival rate, displayed by cmmcaCmIntAvgCallArrivalRate, since application start time, specified by cmmcaStartTime.
columncalls per minute SNMPv2-SMIInteger32.1.3.6.1.4.1.9.9.664.1.6.2.1.25
cmmcaCmAggMaxCallArrivalRateDt
The timestamp of when the maximum call arrival rate since application start (cmmcaStartTime), occurred.
columnSNMPv2-TCDateAndTime.1.3.6.1.4.1.9.9.664.1.6.2.1.26
cmmcaCmIntAvgCallArrivalRate
The average rate of calls over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
columncalls per minute SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.27
cmmcaCmRtNumCallRingBack
The real time indicator of the number of calls which are currently receiving ringback.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.3
cmmcaCmRtNumCallConnecting
The real time indicator of the number of calls where a resource has been identified selected and the call is in the process of being connected.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.4
cmmcaCmRtNumCallConnected
The real time indicator of the number of calls in which a contact is connected to one or more participant (e.g., self-service, agents, conference).
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.5
cmmcaCmRtNumCallInitial
The real time indicator of the number of calls in which a contact is in initial state.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.6
cmmcaCmAggNumCallArrivals
Number of new calls which arrived at the Contact Manager since application start time specified by cmmcaStartTime.
columncalls SNMPv2-SMICounter64.1.3.6.1.4.1.9.9.664.1.6.2.1.7
cmmcaCmIntNumCallArrivals
Number of new calls which arrived at the Contact Manager over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.8
cmmcaCmRtNumCallRejecting
The real time indicator of the number of calls which could not be accepted and processed (e.g. due to invalid call, lack of system resources or licenses, or no agent available) an…
columncalls SNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.664.1.6.2.1.9