cmmcaCmTable

CISCO-MMODAL-CONTACT-APPS-MIB · .1.3.6.1.4.1.9.9.664.1.6.2

Object

table

This table describes CM instances configured on this Device. The
Contact Manager (CM) service is responsible for the handling of
call requests and maintaining contact state. Instances may load
share as well as support different types of contacts. This
service is a critical funnel point to the rest of the system. CM
uses BRE to help direct call flow decision making. The CM must
be able to transparently scale and provide for fault tolerance.
This is best modeled as the CM receiving work from a virtual
queue. 
    The CM only participates within a single routing domain, and
therefore only talks to a single Work Assigner.  Each CM is also
tied to a single MPA.  The BRE used by the CM can be shared
among components (both CMs and RMs).
     This table has a sparse dependent relationship with the
cmmcaServiceTable and hence uses its index.

Context

MIB: CISCO-MMODAL-CONTACT-APPS-MIB
OID: .1.3.6.1.4.1.9.9.664.1.6.2
Type: table
Status: current
Parent: cmmcaServiceInfo
Siblings: 8
Children: 1

Syntax

No syntax metadata recorded.

Values & Constraints

No enumerated values or constraints recorded.

Related Objects

Sibling Objects

Object	Type	Syntax	OID
cmmcaRmTable This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resour…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.1`
cmmcaRdaTable This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.3`
cmmcaBreTable This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave an…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.4`
cmmcaWaTable This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.5`
cmmcaMpaTable This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), prov…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.6`
cmmcaRaTable This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take …	table	-	`.1.3.6.1.4.1.9.9.664.1.6.7`
cmmcaRsTable This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.8`
cmmcaIcmgwTable This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state infor…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.9`

Child Objects