cccaDialerTalkingAgents
CISCO-CONTACT-CENTER-APPS-MIB ·
.1.3.6.1.4.1.9.9.473.1.3.10.1.9
Object
For an agent campaign, the dialer places calls to customers and transfers those customer calls to agents. The talking agents object indicates how many agents are currently talking in the monitored campaign skill group.
Context
- MIB
- CISCO-CONTACT-CENTER-APPS-MIB
- OID
.1.3.6.1.4.1.9.9.473.1.3.10.1.9- Type
- column
- Access
- readonly
- Status
- current
- Units
- agents
- Parent
- cccaDialerEntry
- Table
- cccaDialerTable
- Siblings
- 14
Syntax
agents SNMPv2-SMIGauge32
- Source
- SNMPv2-SMIGauge32
- Base type
Unsigned32
Values & Constraints
Type Constraints
range: 0..4294967295
Related Objects
Sibling Objects
| Object | Type | Syntax | OID |
|---|---|---|---|
| cccaDialerCampaignMgrName The dialer campaign manager name object holds the host name
or IP address of the Outbound Option Campaign Manager to
which this dialer is associated. The dialer connects to the
ca… | column | INET-ADDRESS-MIBInetAddressDNS | .1.3.6.1.4.1.9.9.473.1.3.10.1.1 |
| cccaDialerCallAttemptsPerSec The call attempts per second object tracks how many calls
the dialer is placing per second, rounded to the nearest
integer. If the dialing rate is too high, it can result in
netw… | column | calls SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.10 |
| cccaDialerConfiguredPorts The dialer configured ports object is a count of the total
number of ports that have been configured for placing calls
to customers and for transferring calls to agents during
out… | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.11 |
| cccaDialerBusyCustomerPorts The dialer busy customer ports object is a count of the
number of ports currently in use for customer calls. The
port is the unit on the dialer that places calls to reserve
agent… | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.12 |
| cccaDialerBusyReservationPorts The dialer busy reservation ports object tracks how many
ports are currently busy reserving agents. The port is the
unit on the dialer that places calls to reserve agents and to
… | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.13 |
| cccaDialerIdlePorts The dialer idle ports object is a count of the number of
ports that are currently idle, i.e. there are no calls to
customers or to agents using these ports and they are
available … | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.14 |
| cccaDialerBlockedPorts The dialer blocked ports object is a count of the number of
ports that are currently unusable for placing calls. A
blocked port may be an impaired or inoperable port or one
that … | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.15 |
| cccaDialerCampaignMgrStatus The dialer campaign manager status indicates the current
connection status between this dialer and the Outbound Option
Campaign Manager component which is co-resident with the
log… | column | CcaComponentStatus | .1.3.6.1.4.1.9.9.473.1.3.10.1.2 |
| cccaDialerCtiServerAName The dialer CTI server A name object holds the host name or
IP address of the contact center application CTI Server side
A functional component which this dialer is dependent upon.… | column | INET-ADDRESS-MIBInetAddressDNS | .1.3.6.1.4.1.9.9.473.1.3.10.1.3 |
| cccaDialerCtiServerBName The dialer CTI server B name object holds the host name or
IP address of the contact center application CTI server side
B functional component which this dialer is dependent upon.… | column | INET-ADDRESS-MIBInetAddressDNS | .1.3.6.1.4.1.9.9.473.1.3.10.1.4 |
| cccaDialerCtiServerStatus The dialer CTI server status indicates the current
connection status between this dialer and the active CTI
server component. | column | CcaComponentStatus | .1.3.6.1.4.1.9.9.473.1.3.10.1.5 |
| cccaDialerMediaRouterStatus The dialer media router status indicates the current
connection status between this dialer and the Media Routing
(MR) Peripheral Interface Manager (PIM) component. The
dialer use… | column | CcaComponentStatus | .1.3.6.1.4.1.9.9.473.1.3.10.1.6 |
| cccaDialerQueueDepth The dialer is a multithreaded process which communicates
between threads using inter-thread messaging. The queue
depth object indicates how many messages are currently queued
for… | column | messages SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.7 |
| cccaDialerAvgQueueTime The dialer is a multithreaded process that communicates
between threads using messaging. There is one main dispatch
thread that is involved in most message processing. The
avera… | column | milliseconds SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.8 |