cccaDialerEntry
CISCO-CONTACT-CENTER-APPS-MIB ·
.1.3.6.1.4.1.9.9.473.1.3.10.1
Object
row
Each dialer entry represents an enterprise contact center
application Outbound Option Dialer functional component
configured on the server. The dialer component maximizes the
resources in a contact center by dialing several customers
per agent. The dialer component resides on the peripheral
gateway (PG) server, where it does the following:
- Dials customers
- Reserves agents
- Performs call classification
- Calculates agent availability
- Keeps outbound dialing at a level where the abandon rate
is below the maximum allowed abandon rate
The objects in the dialer entry provide information about
dependent components, performance metrics and port usage.
Context
- MIB
- CISCO-CONTACT-CENTER-APPS-MIB
- OID
.1.3.6.1.4.1.9.9.473.1.3.10.1- Type
- row
- Status
- current
- Parent
- cccaDialerTable
- Table
- cccaDialerTable
- Children
- 15
Syntax
No syntax metadata recorded.
Values & Constraints
No enumerated values or constraints recorded.
Related Objects
Child Objects
| Object | Type | Syntax | OID |
|---|---|---|---|
| cccaDialerCampaignMgrName The dialer campaign manager name object holds the host name
or IP address of the Outbound Option Campaign Manager to
which this dialer is associated. The dialer connects to the
ca… | column | INET-ADDRESS-MIBInetAddressDNS | .1.3.6.1.4.1.9.9.473.1.3.10.1.1 |
| cccaDialerCallAttemptsPerSec The call attempts per second object tracks how many calls
the dialer is placing per second, rounded to the nearest
integer. If the dialing rate is too high, it can result in
netw… | column | calls SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.10 |
| cccaDialerConfiguredPorts The dialer configured ports object is a count of the total
number of ports that have been configured for placing calls
to customers and for transferring calls to agents during
out… | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.11 |
| cccaDialerBusyCustomerPorts The dialer busy customer ports object is a count of the
number of ports currently in use for customer calls. The
port is the unit on the dialer that places calls to reserve
agent… | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.12 |
| cccaDialerBusyReservationPorts The dialer busy reservation ports object tracks how many
ports are currently busy reserving agents. The port is the
unit on the dialer that places calls to reserve agents and to
… | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.13 |
| cccaDialerIdlePorts The dialer idle ports object is a count of the number of
ports that are currently idle, i.e. there are no calls to
customers or to agents using these ports and they are
available … | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.14 |
| cccaDialerBlockedPorts The dialer blocked ports object is a count of the number of
ports that are currently unusable for placing calls. A
blocked port may be an impaired or inoperable port or one
that … | column | ports SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.15 |
| cccaDialerCampaignMgrStatus The dialer campaign manager status indicates the current
connection status between this dialer and the Outbound Option
Campaign Manager component which is co-resident with the
log… | column | CcaComponentStatus | .1.3.6.1.4.1.9.9.473.1.3.10.1.2 |
| cccaDialerCtiServerAName The dialer CTI server A name object holds the host name or
IP address of the contact center application CTI Server side
A functional component which this dialer is dependent upon.… | column | INET-ADDRESS-MIBInetAddressDNS | .1.3.6.1.4.1.9.9.473.1.3.10.1.3 |
| cccaDialerCtiServerBName The dialer CTI server B name object holds the host name or
IP address of the contact center application CTI server side
B functional component which this dialer is dependent upon.… | column | INET-ADDRESS-MIBInetAddressDNS | .1.3.6.1.4.1.9.9.473.1.3.10.1.4 |
| cccaDialerCtiServerStatus The dialer CTI server status indicates the current
connection status between this dialer and the active CTI
server component. | column | CcaComponentStatus | .1.3.6.1.4.1.9.9.473.1.3.10.1.5 |
| cccaDialerMediaRouterStatus The dialer media router status indicates the current
connection status between this dialer and the Media Routing
(MR) Peripheral Interface Manager (PIM) component. The
dialer use… | column | CcaComponentStatus | .1.3.6.1.4.1.9.9.473.1.3.10.1.6 |
| cccaDialerQueueDepth The dialer is a multithreaded process which communicates
between threads using inter-thread messaging. The queue
depth object indicates how many messages are currently queued
for… | column | messages SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.7 |
| cccaDialerAvgQueueTime The dialer is a multithreaded process that communicates
between threads using messaging. There is one main dispatch
thread that is involved in most message processing. The
avera… | column | milliseconds SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.8 |
| cccaDialerTalkingAgents For an agent campaign, the dialer places calls to customers
and transfers those customer calls to agents. The talking
agents object indicates how many agents are currently talkin… | column | agents SNMPv2-SMIGauge32 | .1.3.6.1.4.1.9.9.473.1.3.10.1.9 |
Indexes
| Object | Type | Syntax | OID |
|---|---|---|---|
| cccaInstanceNumber The instance number is a numeric value that uniquely
identifies an enterprise contact center application instance.
The instance number is a user-defined value configured when
the … | column | SNMPv2-SMIUnsigned32 | .1.3.6.1.4.1.9.9.473.1.2.1.1.1 |
| cccaComponentIndex The component index is a value that uniquely identifies an
entry in the component table. This value is arbitrarily
assigned by the SNMP agent. | column | CcaIndex | .1.3.6.1.4.1.9.9.473.1.2.2.1.1 |