cccaDialerEntry

Each dialer entry represents an enterprise contact center
application Outbound Option Dialer functional component
configured on the server.  The dialer component maximizes the
resources in a contact center by dialing several customers
per agent. The dialer component resides on the peripheral
gateway (PG) server, where it does the following:
  - Dials customers
  - Reserves agents
  - Performs call classification
  - Calculates agent availability
  - Keeps outbound dialing at a level where the abandon rate
    is below the maximum allowed abandon rate
The objects in the dialer entry provide information about
dependent components, performance metrics and port usage.

MIB

CISCO-CONTACT-CENTER-APPS-MIB

OID

.1.3.6.1.4.1.9.9.473.1.3.10.1

Type

row

Status

current

Parent

cccaDialerTable

Table

cccaDialerTable

Children

15