cccaDialerQueueDepth

CISCO-CONTACT-CENTER-APPS-MIB · .1.3.6.1.4.1.9.9.473.1.3.10.1.7

MIB view Table view

Object

column messages SNMPv2-SMIGauge32

The dialer is a multithreaded process which communicates
between threads using inter-thread messaging.  The queue
depth object indicates how many messages are currently queued
for the main dispatch thread.  When this object is used in
combination with the average queue time object, message
processing performance can be gauged.  By default, the dialer
process will deliberately restart when this value exceeds
10,000 messages.

Context

MIB: CISCO-CONTACT-CENTER-APPS-MIB
OID: .1.3.6.1.4.1.9.9.473.1.3.10.1.7
Type: column
Access: readonly
Status: current
Units: messages
Parent: cccaDialerEntry
Table: cccaDialerTable
Siblings: 14

Syntax

messages SNMPv2-SMIGauge32

Source: SNMPv2-SMIGauge32
Base type: Unsigned32

Values & Constraints

Type Constraints

range: 0..4294967295

Related Objects

Sibling Objects

Object	Type	Syntax	OID
cccaDialerCampaignMgrName The dialer campaign manager name object holds the host name or IP address of the Outbound Option Campaign Manager to which this dialer is associated. The dialer connects to the ca…	column	INET-ADDRESS-MIBInetAddressDNS	`.1.3.6.1.4.1.9.9.473.1.3.10.1.1`
cccaDialerCallAttemptsPerSec The call attempts per second object tracks how many calls the dialer is placing per second, rounded to the nearest integer. If the dialing rate is too high, it can result in netw…	column	calls SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.10`
cccaDialerConfiguredPorts The dialer configured ports object is a count of the total number of ports that have been configured for placing calls to customers and for transferring calls to agents during out…	column	ports SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.11`
cccaDialerBusyCustomerPorts The dialer busy customer ports object is a count of the number of ports currently in use for customer calls. The port is the unit on the dialer that places calls to reserve agent…	column	ports SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.12`
cccaDialerBusyReservationPorts The dialer busy reservation ports object tracks how many ports are currently busy reserving agents. The port is the unit on the dialer that places calls to reserve agents and to …	column	ports SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.13`
cccaDialerIdlePorts The dialer idle ports object is a count of the number of ports that are currently idle, i.e. there are no calls to customers or to agents using these ports and they are available …	column	ports SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.14`
cccaDialerBlockedPorts The dialer blocked ports object is a count of the number of ports that are currently unusable for placing calls. A blocked port may be an impaired or inoperable port or one that …	column	ports SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.15`
cccaDialerCampaignMgrStatus The dialer campaign manager status indicates the current connection status between this dialer and the Outbound Option Campaign Manager component which is co-resident with the log…	column	CcaComponentStatus	`.1.3.6.1.4.1.9.9.473.1.3.10.1.2`
cccaDialerCtiServerAName The dialer CTI server A name object holds the host name or IP address of the contact center application CTI Server side A functional component which this dialer is dependent upon.…	column	INET-ADDRESS-MIBInetAddressDNS	`.1.3.6.1.4.1.9.9.473.1.3.10.1.3`
cccaDialerCtiServerBName The dialer CTI server B name object holds the host name or IP address of the contact center application CTI server side B functional component which this dialer is dependent upon.…	column	INET-ADDRESS-MIBInetAddressDNS	`.1.3.6.1.4.1.9.9.473.1.3.10.1.4`
cccaDialerCtiServerStatus The dialer CTI server status indicates the current connection status between this dialer and the active CTI server component.	column	CcaComponentStatus	`.1.3.6.1.4.1.9.9.473.1.3.10.1.5`
cccaDialerMediaRouterStatus The dialer media router status indicates the current connection status between this dialer and the Media Routing (MR) Peripheral Interface Manager (PIM) component. The dialer use…	column	CcaComponentStatus	`.1.3.6.1.4.1.9.9.473.1.3.10.1.6`
cccaDialerAvgQueueTime The dialer is a multithreaded process that communicates between threads using messaging. There is one main dispatch thread that is involved in most message processing. The avera…	column	milliseconds SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.8`
cccaDialerTalkingAgents For an agent campaign, the dialer places calls to customers and transfers those customer calls to agents. The talking agents object indicates how many agents are currently talkin…	column	agents SNMPv2-SMIGauge32	`.1.3.6.1.4.1.9.9.473.1.3.10.1.9`