cccaCtiOsCallsInProgress

CISCO-CONTACT-CENTER-APPS-MIB · .1.3.6.1.4.1.9.9.473.1.3.8.1.9
MIB view Table view

Object

column SNMPv2-SMIGauge32 
The calls in progress object indicates the total number of
active calls being tracked by CTI OS. This value shows how
many calls are currently being handled by CTI OS. This value
should go up and down based on the call arrival rate and the
agent call completion rate.

Context

MIB
CISCO-CONTACT-CENTER-APPS-MIB
OID
.1.3.6.1.4.1.9.9.473.1.3.8.1.9
Type
column
Access
readonly
Status
current
Parent
cccaCtiOsEntry
Table
cccaCtiOsTable
Siblings
9

Syntax

SNMPv2-SMIGauge32
Source
SNMPv2-SMIGauge32
Base type
Unsigned32

Values & Constraints

Type Constraints
range: 0..4294967295

Related Objects

Sibling Objects
ObjectTypeSyntaxOID
cccaCtiOsServerName
The CTI OS server name object specifies the user-defined textual name assigned to this enterprise contact center application CTI OS component to uniquely identify it.
columnSNMP-FRAMEWORK-MIBSnmpAdminString.1.3.6.1.4.1.9.9.473.1.3.8.1.1
cccaCtiOsCallsFailed
The calls failed object holds the total number of calls that failed via a failure event being reported to CTI OS. If this count begins to rise, the log file should be captured to …
columnSNMPv2-SMIUnsigned32.1.3.6.1.4.1.9.9.473.1.3.8.1.10
cccaCtiOsPeripheralName
The CTI OS peripheral name is the unique identifier for the peripheral that the enterprise contact center application CTI OS component is associated. This association links the C…
columnSNMP-FRAMEWORK-MIBSnmpAdminString.1.3.6.1.4.1.9.9.473.1.3.8.1.2
cccaCtiOsPeripheralType
The CTI OS peripheral type object indicates the peripheral type that the enterprise contact center application CTI OS is associated. This also then identifies the peripheral PBX …
columnCcaPeripheralType.1.3.6.1.4.1.9.9.473.1.3.8.1.3
cccaCtiOsCgSideAName
The CTI OS CG side A name object holds the host name of the side A CTI gateway (CG) that this enterprise contact center application CTI object server (CTI OS) functional component…
columnINET-ADDRESS-MIBInetAddressDNS.1.3.6.1.4.1.9.9.473.1.3.8.1.4
cccaCtiOsCgSideBName
The CTI OS CG side B name object holds the host name of the side B CTI gateway (CG) that this enterprise contact center application CTI object server (CTI OS) functional component…
columnINET-ADDRESS-MIBInetAddressDNS.1.3.6.1.4.1.9.9.473.1.3.8.1.5
cccaCtiOsPeerName
The CTI OS peer name object is the host name of the peer server of an enterprise contact center application CTI object server functional component. If this component does not hav…
columnINET-ADDRESS-MIBInetAddressDNS.1.3.6.1.4.1.9.9.473.1.3.8.1.6
cccaCtiOsActiveClients
The active clients object holds the number of CTI OS active client mode desktop connections. This value indicates the total number of desktops connected to the CTI OS server. The …
columnSNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.473.1.3.8.1.7
cccaCtiOsActiveMonitors
The active monitors object holds the number of CTI OS active monitor mode desktop connections. CTI OS only supports two monitor mode connections per each CTI OS server. This value…
columnSNMPv2-SMIGauge32.1.3.6.1.4.1.9.9.473.1.3.8.1.8