cmmcaRmTable

CISCO-MMODAL-CONTACT-APPS-MIB · .1.3.6.1.4.1.9.9.664.1.6.1

Object

table

This table describes the Resource Manager (RM) Service
instances configured on this Device. The Resource Manager (RM) is
responsible for maintaining the state of assignable resources,
e.g. agents. The RM interfaces to the Work Assigner, Media
Platform Interface, Resource Desktop Adapter and Business Rules
Engine.  Resource state is a function of information obtained
from the actual resource and a rule set. Each RM only
participates with in a single routing domain, and therefore only
talks to a single Work Assigner.  Each RM is also tied to a
single MPA, and one or more RDAs that are dedicated to the RM. 
The BRE can be shared with other components (other RMs, and
other CMs) 
          This  table has a sparse dependent relationship with
the cmmcaServiceTable and hence uses the index of that table.

Context

MIB: CISCO-MMODAL-CONTACT-APPS-MIB
OID: .1.3.6.1.4.1.9.9.664.1.6.1
Type: table
Status: current
Parent: cmmcaServiceInfo
Siblings: 8
Children: 1

Syntax

No syntax metadata recorded.

Values & Constraints

No enumerated values or constraints recorded.

Related Objects

Sibling Objects

Object	Type	Syntax	OID
cmmcaCmTable This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Insta…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.2`
cmmcaRdaTable This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.3`
cmmcaBreTable This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave an…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.4`
cmmcaWaTable This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.5`
cmmcaMpaTable This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), prov…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.6`
cmmcaRaTable This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take …	table	-	`.1.3.6.1.4.1.9.9.664.1.6.7`
cmmcaRsTable This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.8`
cmmcaIcmgwTable This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state infor…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.9`

Child Objects