cmmcaRdaTable

CISCO-MMODAL-CONTACT-APPS-MIB · .1.3.6.1.4.1.9.9.664.1.6.3

Object

table

This table lists all Resource Desktop Adapter services
configured on this Device.  The Resource Desktop Adapter (RDA) is
used by the RM to communicate to the user interface of the
Resource (or Agent).  This component provides a normalized
interface (RDI-Resource desktop interface) to the Resource
Manager that removes the differences between communicating to
different types of desktops (such as CTIOS, Presence, Web Based,
etc) or Resources (such as occasional or traditional agents). 
This type of communication typically includes requests like:
          
-  Log In or Log Out a resource from the desktop
-  Set the presence state of the desktop to a particular
   state
-  Show a precall message to the resource
-  Offer a task to the resource and get a response
          
Each RDA is tied to a single Resource Manager, but each
Resource Manager may talk to many RDAs.
          
   This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index.

Context

MIB: CISCO-MMODAL-CONTACT-APPS-MIB
OID: .1.3.6.1.4.1.9.9.664.1.6.3
Type: table
Status: current
Parent: cmmcaServiceInfo
Siblings: 8
Children: 1

Syntax

No syntax metadata recorded.

Values & Constraints

No enumerated values or constraints recorded.

Related Objects

Sibling Objects

Object	Type	Syntax	OID
cmmcaRmTable This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resour…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.1`
cmmcaCmTable This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Insta…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.2`
cmmcaBreTable This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave an…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.4`
cmmcaWaTable This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.5`
cmmcaMpaTable This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), prov…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.6`
cmmcaRaTable This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take …	table	-	`.1.3.6.1.4.1.9.9.664.1.6.7`
cmmcaRsTable This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.8`
cmmcaIcmgwTable This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state infor…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.9`

Child Objects