cmmcaIcmgwTable

CISCO-MMODAL-CONTACT-APPS-MIB · .1.3.6.1.4.1.9.9.664.1.6.9

Object

table

This table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e. 
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
       Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
       This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index.

Context

MIB: CISCO-MMODAL-CONTACT-APPS-MIB
OID: .1.3.6.1.4.1.9.9.664.1.6.9
Type: table
Status: current
Parent: cmmcaServiceInfo
Siblings: 8
Children: 1

Syntax

No syntax metadata recorded.

Values & Constraints

No enumerated values or constraints recorded.

Related Objects

Sibling Objects

Object	Type	Syntax	OID
cmmcaRmTable This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resour…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.1`
cmmcaCmTable This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Insta…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.2`
cmmcaRdaTable This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.3`
cmmcaBreTable This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave an…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.4`
cmmcaWaTable This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.5`
cmmcaMpaTable This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), prov…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.6`
cmmcaRaTable This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take …	table	-	`.1.3.6.1.4.1.9.9.664.1.6.7`
cmmcaRsTable This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.8`

Child Objects