cmmcaBreTable

CISCO-MMODAL-CONTACT-APPS-MIB · .1.3.6.1.4.1.9.9.664.1.6.4

Object

table

This table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
          
In Cisco Unified Expert Advisor application, a very limited Business 
Rules Engine will be needed. 
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).  
          
The following features are required of the BRE:
-   Start a script
-   Select a single AQ for a contact to be queued to, or a
    multiple AQs for a resource to be made available.
-   Request Resource
-   Direct Call Control Requests to Client (CM)
-   Receive and Handle Call Events (leg terminated, etc.)
-   Receive and change individual agent availability
          
       This table has a sparse dependent relationship with
Service Table and hence uses its index.

Context

MIB: CISCO-MMODAL-CONTACT-APPS-MIB
OID: .1.3.6.1.4.1.9.9.664.1.6.4
Type: table
Status: current
Parent: cmmcaServiceInfo
Siblings: 8
Children: 1

Syntax

No syntax metadata recorded.

Values & Constraints

No enumerated values or constraints recorded.

Related Objects

Sibling Objects

Object	Type	Syntax	OID
cmmcaRmTable This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resour…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.1`
cmmcaCmTable This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Insta…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.2`
cmmcaRdaTable This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.3`
cmmcaWaTable This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.5`
cmmcaMpaTable This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), prov…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.6`
cmmcaRaTable This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take …	table	-	`.1.3.6.1.4.1.9.9.664.1.6.7`
cmmcaRsTable This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.8`
cmmcaIcmgwTable This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state infor…	table	-	`.1.3.6.1.4.1.9.9.664.1.6.9`

Child Objects