CISCO-CONTACT-CENTER-APPS-MIB Table View

Table-centric layout grouping table, row, and column objects.

Standard view Table view
Tables
13
Rows
13
Columns
99

cccaInstanceTable

table
.1.3.6.1.4.1.9.9.473.1.2.1 · 1 row entry · 2 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaInstanceTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaInstanceTable' 
The instance table is a list of enterprise contact center
application instances.  Each instance represents a contact
center application solution.  A solution includes a collection
of interconnected functional components (e.g. a router, a
logger and a peripheral gateway), each of which perform a
specific, necessary function of the contact center
application.
          
A single server is permitted to have multiple functional
components of a different type, but also multiple components
of the same type, each of which may be part of a different
instance.  A perfect example of the latter is in a telephony
service provider environment where a single server could have
ten router components, each assigned to a different 'customer'
instance.  All ten are concurrently functional but route
contacts only within the context of the instance that they are
assigned.  In this scenario, the instance table would have ten
entries.
          
The instance table is not directly dependent upon any other
table, however, the other functional component tables are
dependent upon the instance table.  The instance table index
serves as a primary index for all other functional component
tables in order to properly relate the functional components
to the appropriate instance.
          
The SNMP agent constructs the instance table at startup.
Since instances can only be configured while the enterprise
contact center application is stopped, instance table entries
cannot be added to or deleted from the table nor can object
values be modified either by the agent or the management
station.  All objects in this table are read-only.
cccaInstanceEntry row .1.3.6.1.4.1.9.9.473.1.2.1.1
Each instance entry represents a contact center application
solution. A solution includes a collection of interconnected
functional components, each of which perform a specific,
necessary function of the contact center…
Indexes
Column Syntax OID
cccaInstanceNumber
The instance number is a numeric value that uniquely
identifies an enterprise contact center application instance.
The instance number is a user-defined value configured when
the instance is created by the administrator.
SNMPv2-SMIUnsigned32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.2.1.1.1
cccaInstanceName
The instance name is the configured textual identification
for the enterprise contact center application instance.
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.2.1.1.2

cccaComponentTable

table
.1.3.6.1.4.1.9.9.473.1.2.2 · 1 row entry · 4 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaComponentTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaComponentTable' 
The component table is a list of enterprise contact center
application functional components.  A contact center
application solution includes a collection of interconnected
functional components (e.g. a router, a logger and a
peripheral gateway), each of which perform a specific,
necessary function of the contact center application.  This
table enumerates and lists all contact center application
functional components installed and configured on this server.
A single server is permitted to have multiple functional
components of a different type, but also multiple components
of the same type.
          
This table has an expansion relationship with the instance
table; there will be one or many entries in this table that
relate to a single entry in the instance table.
          
The component table is indexed by two different values: the
primary index is the instance index; the secondary index is a
unique identifier for each functional component.  This
component index is arbitrarily assigned by the SNMP agent.
These same index values are used in the individual component
information tables, thus, the individual component information
tables have a sparse dependency relationship with this table.
          
The SNMP agent constructs the component table at startup.
Since components can only be configured while the enterprise
contact center application is stopped, component table entries
cannot be added to or deleted from the table.  Object values
can be modified by the agent but not the management station.
All objects in this table are read-only to the management
station.
cccaComponentEntry row .1.3.6.1.4.1.9.9.473.1.2.2.1
Each component entry represents a contact center application
functional component installed and configured on this server.
This table lists these functional components and provides
a map to the component resource table.
Indexes
Column Syntax OID
cccaComponentIndex
The component index is a value that uniquely identifies an
entry in the component table. This value is arbitrarily
assigned by the SNMP agent.
CcaIndex
Type Constraints:
range: 1..4294967295
 .1.3.6.1.4.1.9.9.473.1.2.2.1.1
cccaComponentType
The component type object identifies the type of enterprise
contact center application functional component.
CcaComponentType
Type Values:
1router
2logger
3distAW
4pg
5cg
6ctios
7campaign
8dialer
 .1.3.6.1.4.1.9.9.473.1.2.2.1.2
cccaComponentName
The component name is a user-intuitive textual name for the
enterprise contact center application functional component.
Typically, this name is constructed using the component type
text, the letter that indicates which …
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.2.2.1.3
cccaComponentStatus
The component status is the last known status of the
enterprise contact center application functional component.
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.2.2.1.4

cccaComponentElmtTable

table
.1.3.6.1.4.1.9.9.473.1.2.3 · 1 row entry · 4 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaComponentElmtTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaComponentElmtTable' 
The component element table provides a list of component
(operating system) services or processes that are elements of
an enterprise contact center application functional component.
Each entry identifies a single process that is a necessary
element of the functional component.
          
This table also provides a one-to-one mapping of entries to a
corresponding entry in IETF standard host and application MIB
tables.  The HOST-RESOURCES and SYSAPPL MIBs expose tables
that provide additional instrumentation for software and
applications and for the processes that make up that software
or those applications.  The HOST-RESOURCES-MIB entries in
'hrSWRunTable' and 'hrSWRunPerfTable' and the SYSAPPL-MIB
entries in 'sysApplElmtRunTable' have a one-to-one
relationship to entries in the component element table.  The
entries in these standard MIB tables are solely or partially
indexed by the operating system process identifier (ID).  The
process ID is an integer value that uniquely identifies a
single process that is currently running on the host.  Entries
in the component element table maintain its process ID; this
value is used to relate the entry to a corresponding entry in
the referenced tables of HOST-RESOURCES-MIB and SYSAPPL-MIB.
          
Entries in these tables of the HOST-RESOURCES and SYSAPPL MIBs
expose similar information about each process; in some cases,
objects are duplicated.  However, while the HOST-RESOURCES-MIB
lists processes with no further relationship, the SYSAPPL-MIB
relates these same processes to installed software packages
and the elements that make up those packages.
          
Entries in the component element table cannot be similarly
indexed as the referenced standard MIB tables because, should
the process terminate (expectedly or unexpectedly), the entry
would need to be removed from the table since its index or
process ID is thus unknown.  This behavior diminishes the
agent's ability to express a component element's current
status since the entry no longer exists.  However, to relate
this table to the referenced standard MIB tables, entries in
the component element table maintain the current process ID
of the element.  This provides the one-to-one relationship
that allows the management station to drill down further on
each functional component and present instrumentation related
to each element of that component from these standard MIB
tables.
          
This table has a expansion relationship with the component
table; there will be one or many entries in this table that
relate to a single entry in the component table.
          
Because the set of elements of a contact center functional
component are finite and static, this table is constructed by
the SNMP agent at startup; entries cannot be added or deleted
at run time.  The object values of each element entry may
change periodically if the run state of the process changes.
The SNMP agent will alter the RunID and Status object values
to reflect the correct process ID and run status of that
process.  All objects in this table are read-only to the
management station.
cccaComponentElmtEntry row .1.3.6.1.4.1.9.9.473.1.2.3.1
Each entry in the component element identifies a single
process that is a necessary element of the enterprise contact
center functional component. Each entry in the 'hrSWRunTable'
and the 'hrSWRunPerfTable' of the HOST…
Indexes
Column Syntax OID
cccaComponentElmtIndex
The component element index is a unique numeric identifier
for a system process or service that is a necessary element of
an enterprise contact center application functional component.
This value is arbitrarily assigned…
Unsigned32
Constraints:
range: 1-4294967295
 .1.3.6.1.4.1.9.9.473.1.2.3.1.1
cccaComponentElmtName
The component element name is the textual name of the
component element, as known by the contact center application.
The component element is an operating system process which is
a necessary element of the enterprise co…
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.2.3.1.2
cccaComponentElmtRunID
The component element run ID is the actual operating system
process ID for the process or service that is an element of
this enterprise contact center application functional
component. The component element run ID maps…
Unsigned32
Constraints:
range: 0-4294967295
 .1.3.6.1.4.1.9.9.473.1.2.3.1.3
cccaComponentElmtStatus
The component element status is the last known status of a
system process or service that is a necessary element of an
enterprise contact center application functional component.
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.2.3.1.4

cccaRouterTable

table
.1.3.6.1.4.1.9.9.473.1.3.1 · 1 row entry · 14 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaRouterTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaRouterTable' 
The router table lists each enterprise contact center
application router component configured on this server.  Each
entry in the table defines a separate router functional
component; a single server is permitted to have multiple
router components.
          
The router table has a sparse dependent relationship with the
component table.  The instance number acts as the primary
index for the router table in order to properly relate a
router component entry to the appropriate instance entry.  The
component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
          
The SNMP agent constructs the router table at startup.  Since
routers can only be configured while the enterprise contact
center application is stopped, router table entries cannot be
added to or deleted from the table either by the agent or the
management station when the application is running.  The agent
will update router entry objects as their values change when
the application is running.  All objects in this table are
read-only to the management station.
cccaRouterEntry row .1.3.6.1.4.1.9.9.473.1.3.1.1
Each router entry represents an enterprise contact center
application router functional component configured on the
server. The router component provides intelligent routing of
inbound contacts, e.g. voice calls, to co…
Indexes
Column Syntax OID
cccaRouterSide
The router side indicates which of the duplex pair this
entry represents of an enterprise contact center application
fault tolerant router functional component. The router side
value is either 'A' or 'B'. For simplex …
CcaComponentSide
Type Values:
1sideA
2sideB
 .1.3.6.1.4.1.9.9.473.1.3.1.1.1
cccaRouterCallsPerSec
The router calls per sec object indicates the current inbound
call rate; that is, the calculated number of inbound calls per
second.
callsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.1.1.2
cccaRouterAgentsLoggedOn
The router agents logged on object represents the number of
contact center agents currently managed by the enterprise
contact center application. This does not necessarily
represent the number of contact center agents …
agentsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.1.1.3
cccaRouterCallsInProgress
The router calls in progress object indicates the current
number of active (voice) calls being managed by the enterprise
contact center application. The calls will be in various
states of treatment.
callsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.1.1.4
cccaRouterDuplexPairName
The router duplex pair name object is the host name of the
duplex pair (i.e. the other side) server of an enterprise
contact center application fault tolerant router component.
If this component is not part of a duplex …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.1.1.5
cccaRouterNicCount
The router NIC count object is the number of network interface
controllers configured and enabled for this enterprise contact
center application router functional component. There is an
imposed architectural limit of 3…
entriesUnsigned32
Constraints:
range: 0-32
 .1.3.6.1.4.1.9.9.473.1.3.1.1.6
cccaRouterPGsEnabledCount
The router PGs enabled count object holds the number of
Peripheral Gateways (PGs) that have been enabled for this
router; during normal operation, this is the number of PGs
that will connect to this router functional co…
peripheralsUnsigned32
Constraints:
range: 0-250
 .1.3.6.1.4.1.9.9.473.1.3.1.1.7
cccaRouterCallsInQueue
The router calls in queue object indicates the total number
of calls queued in all network Voice Response Units (VRUs),
from the router's perspective, including those calls that are
in the process of transferring to the…
callsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.1.1.8
cccaRouterAppGwEnabled
The router application gateway enabled object indicates
whether an application gateway is configured and a part of
this contact center application deployment. An application
gateway provides an external interface to bu…
SNMPv2-TCTruthValue
Type Values:
1true
2false
Description:
Represents a boolean value.
 .1.3.6.1.4.1.9.9.473.1.3.1.1.9
cccaRouterDBWorkerEnabled
The router database worker enabled object indicates whether
a database worker process has been configured and is a part
of this contact center application deployment. A database
worker provides an interface to an exter…
SNMPv2-TCTruthValue
Type Values:
1true
2false
Description:
Represents a boolean value.
 .1.3.6.1.4.1.9.9.473.1.3.1.1.10
cccaRouterPublicHighAddr
The router public high address object holds the address of
the local high-priority interface of this router functional
component to the public network. The 'public' network
interface is exposed outside the realm of the…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.1.1.11
cccaRouterPublicNonHighAddr
The router public non-high address object holds the address
of the local interface of this router functional component
to the public network that is used for best effort priority
messages. The 'public' network interfac…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.1.1.12
cccaRouterPrivateHighAddr
The router private high address object holds the address of
the local high-priority interface of this router functional
component to the private network. The 'private' network
interface is used exclusively by the ICM o…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.1.1.13
cccaRouterPrivateNonHighAddr
The router private non-high address object holds the address
of the local interface of this router functional component
to the private network that is used for best effort priority
messages. The 'private' network is us…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.1.1.14

cccaNicTable

table
.1.3.6.1.4.1.9.9.473.1.3.2 · 1 row entry · 3 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaNicTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaNicTable' 
The NIC table lists the enterprise contact center application
network interface controllers enabled on this router
functional component.
          
The NIC table has an expansion dependent relationship with the
router table.  There may be one or more NIC entries associated
with a single router entry.  The instance index acts as the
primary index and the component index a secondary index.  This
indexing method ensures that NIC entries are properly related
to its parent router and to the appropriate instance.  The
SNMP agent arbitrarily assigns the NIC index when each NIC
table entry is created.
          
The SNMP agent constructs the NIC table at startup.  Since
NICs can only be configured while the enterprise contact
center application is stopped, NIC table entries cannot be
added to or deleted from the table either by the agent or the
management station when the application is running.  The agent
will update NIC entry objects as their values change when
the application is running.  All objects in this table are
read-only to the management station.
cccaNicEntry row .1.3.6.1.4.1.9.9.473.1.3.2.1
Each NIC entry represents an enterprise contact center
application network interface controller functional component
configured and enabled on the server. The NIC component
provides an interface between the enterprise …
Indexes
Column Syntax OID
cccaNicIndex
The NIC index is a value that uniquely identifies an entry
in the network interface controller table. The value of this
object is arbitrarily assigned by the SNMP agent.
CcaIndex
Type Constraints:
range: 1..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.2.1.1
cccaNicType
The Network Interface Controller (NIC) type indicates which
telephony network that this NIC functional component provides
an interface. The possible options are:

'generic': Generic NIC (typically on…
Enumeration
Enumerated Values:
1generic
2att
3aucsINAP
4cain
5crsp
6cwc
7gktmp
8incrp
9mci
10nortel
11ntl
12sprint
13ss7in
14stentor
15timINAP
 .1.3.6.1.4.1.9.9.473.1.3.2.1.2
cccaNicStatus
The NIC status is the last known status of the enterprise
contact center application network interface controller
functional component.
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.3.2.1.3

cccaLoggerTable

table
.1.3.6.1.4.1.9.9.473.1.3.3 · 1 row entry · 7 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaLoggerTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaLoggerTable' 
The logger table lists the enterprise contact center
application logger functional components installed and enabled
on this server.
          
The logger table has a sparse dependent relationship with the
component table.  The instance number acts as the primary
index for the logger table in order to properly relate a
logger component entry to the appropriate instance entry.  The
component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
          
The SNMP agent constructs the logger table at startup.  Since
loggers can only be configured while the enterprise contact
center application is stopped, logger table entries cannot be
added to or deleted from the table either by the agent or the
management station when the application is running.  The agent
will update the values of logger entry objects as their values
change when the application is running.  All objects in this
table are read-only to the management station.
cccaLoggerEntry row .1.3.6.1.4.1.9.9.473.1.3.3.1
Each logger entry represents an enterprise contact center
application logger functional component configured and enabled
on the server. The logger component maintains the enterprise
contact center solution configuratio…
Indexes
Column Syntax OID
cccaLoggerSide
The logger side indicates which of the duplex pair this
entry represents of an enterprise contact center application
fault tolerant logger functional component. The logger side
value is either 'A' or 'B'. For simplex …
CcaComponentSide
Type Values:
1sideA
2sideB
 .1.3.6.1.4.1.9.9.473.1.3.3.1.1
cccaLoggerType
The logger type object indicates which type of enterprise
contact center application logger is installed on this
server. The logger type varies based on the configuration
of the contact center solution.

…
Enumeration
Enumerated Values:
1standard
2nam
3cicm
 .1.3.6.1.4.1.9.9.473.1.3.3.1.2
cccaLoggerRouterSideAName
The router side A name object holds the host name of the side
'A' router that this enterprise contact center application
logger functional component is associated. The logger
component must be connected to a router tha…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.3.1.3
cccaLoggerRouterSideBName
The router side B name object holds the host name of the side
'B' router that this enterprise contact center application
logger functional component is associated. The logger
component must be connected to a router tha…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.3.1.4
cccaLoggerDuplexPairName
The logger duplex pair name object is the host name of the
duplex pair (i.e. the other side) server of an enterprise
contact center application fault tolerant logger component.
If this component is not part of a duplex …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.3.1.5
cccaLoggerHDSReplication
The logger HDS replication Boolean object indicates whether
the logger component will be replicating data to a distributor
AW Historical Data Server (HDS). If 'true', the logger feeds
historical data at regular interva…
SNMPv2-TCTruthValue
Type Values:
1true
2false
Description:
Represents a boolean value.
 .1.3.6.1.4.1.9.9.473.1.3.3.1.6
cccaLoggerAvgDBWriteTime
The logger average database write time expresses the average
amount of time, in 100 nanosecond units, required to write
data to a table in the central controller database. This
value represents the average time per wri…
hundred nanosecondsSNMPv2-SMIUnsigned32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.3.1.7

cccaDistAwTable

table
.1.3.6.1.4.1.9.9.473.1.3.4 · 1 row entry · 12 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaDistAwTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaDistAwTable' 
The distributor administrator workstation (AW) (also known
as the administration and data server) table lists the
enterprise contact center application distributor AW
functional components installed and enabled on this server.
          
The distributor AW table has a sparse dependent relationship
with the component table.  The instance number acts as the
primary index for the distributor AW table in order to
properly relate a distributor AW component entry to the
appropriate instance entry.  The component index acts as the
secondary index, relating the entry to the corresponding
entry in the component table.
          
The SNMP agent constructs the distributor AW table at startup.
Since distributor AWs can only be configured while the
enterprise contact center application is stopped, distributor
AW table entries cannot be added to or deleted from the table
either by the agent or the management station when the
application is running.  The agent will update the values of
distributor AW entry objects as their values change when the
application is running.  All objects in this table are read-
only to the management station.
cccaDistAwEntry row .1.3.6.1.4.1.9.9.473.1.3.4.1
Each distributor administrator workstation (AW) (also known
as the administration and data server) entry represents an
enterprise contact center application distributor AW
functional component configured on this server.…
Indexes
Column Syntax OID
cccaDistAwSidedeprecated
The distributor administrator workstation (AW) (also known
as the administration and data server) side indicates which
of the duplex pair this entry represents of an enterprise
contact center application distributor AW …
CcaComponentSide
Type Values:
1sideA
2sideB
 .1.3.6.1.4.1.9.9.473.1.3.4.1.1
cccaDistAwType
The distributor administrator workstation (AW) (also known
as the administration and data server) type object indicates
which type of enterprise contact center application
distributor AW is installed on this server. Th…
Enumeration
Enumerated Values:
0standard
1nam
2cicm
 .1.3.6.1.4.1.9.9.473.1.3.4.1.2
cccaDistAwAdminSiteName
The distributor administrator workstation (AW) (also known
as the administration and data server) administrative site name
is a user-defined textual name that uniquely identifies the
location or the configuration of the…
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.3
cccaDistAwRouterSideAName
The distributor administrator workstation (AW) (also known
as the administration and data server) router side A name
object holds the host name of the side 'A' router that this
enterprise contact center application dist…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.4
cccaDistAwRouterSideBName
The distributor administrator workstation (AW) (also known
as the administration and data server) router side B name
object holds the host name of the side 'B' router that this
enterprise contact center distributor AW f…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.5
cccaDistAwLoggerSideAName
The distributor administrator workstation (AW) (also known
as the administration and data server) logger side A name
object holds the host name of the side 'A' logger that this
enterprise contact center application dist…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.6
cccaDistAwLoggerSideBName
The distributor administrator workstation (AW) (also known
as the administration and data server) logger side B name
object holds the host name of the side 'B' logger that this
enterprise contact center application dist…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.7
cccaDistAwDuplexPairNamedeprecated
The distributor administrator workstation (AW) (also known
as the administration and data server) duplex pair name object
is the host name of the duplex pair (i.e. the other side)
server of an enterprise contact center …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.8
cccaDistAwHDSEnabled
The distributor administrator workstation (AW) (also known
as the administration and data server) HDS enabled Boolean
object indicates whether this enterprise contact center
application distributor AW has a historical d…
SNMPv2-TCTruthValue
Type Values:
1true
2false
Description:
Represents a boolean value.
 .1.3.6.1.4.1.9.9.473.1.3.4.1.9
cccaDistAwWebViewEnabled
The distributor administrator workstation (AW) (also known
as the administration and data server) WebView enabled Boolean
object indicates whether this enterprise contact center
application distributor AW has a web-base…
SNMPv2-TCTruthValue
Type Values:
1true
2false
Description:
Represents a boolean value.
 .1.3.6.1.4.1.9.9.473.1.3.4.1.10
cccaDistAwWebViewServerName
The distributor administrator workstation (AW) (also known
as the administration and data server) WebView server name
object holds the server (universal naming convention (UNC))
name of the server where the enterprise c…
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.11
cccaDistAwWebReskillingURL
The distributor administrator workstation (AW) (also known
as the administration and data server) web reskilling URL
object holds the URL for the contact center application web
reskilling tool. The web reskilling tool …
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.3.4.1.12

cccaPgTable

table
.1.3.6.1.4.1.9.9.473.1.3.5 · 1 row entry · 11 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaPgTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaPgTable' 
The PG table lists the enterprise contact center application
peripheral gateway functional components installed and enabled
on this server.
          
The peripheral gateway table has a sparse dependent
relationship with the component table.  The instance number
acts as the primary index for the peripheral gateway table in
order to properly relate a peripheral gateway component entry
to the appropriate instance entry.  The component index acts
as the secondary index, relating the entry to the
corresponding entry in the component table.
          
The SNMP agent constructs the peripheral gateway table at
startup.  Since peripheral gateways can only be configured
while the enterprise contact center application is stopped,
peripheral gateway table entries cannot be added to or deleted
from the table either by the agent or the management station
when the application is running.  The agent will update the
values of peripheral gateway entry objects as their values
change when the application is running.  All objects in this
table are read-only to the management station.
cccaPgEntry row .1.3.6.1.4.1.9.9.473.1.3.5.1
Each PG entry represents an enterprise contact center
application peripheral gateway functional component configured
on the server. The peripheral gateway component provides an
interface to one or more peripheral devic…
Indexes
Column Syntax OID
cccaPgNumberdeprecated
The PG number is a user-defined numeric identifier for this
enterprise contact center application peripheral gateway. The
value is limited by the contact center application to a value
between 1 and 80; 80 is the maximu…
Unsigned32
Constraints:
range: 1-80
 .1.3.6.1.4.1.9.9.473.1.3.5.1.1
cccaPgSide
The PG side indicates which of the duplex pair this entry
represents of an enterprise contact center application fault
tolerant peripheral gateway functional component. The PG side
value is either 'A' or 'B'. For simp…
CcaComponentSide
Type Values:
1sideA
2sideB
 .1.3.6.1.4.1.9.9.473.1.3.5.1.2
cccaPgRouterSideAName
The PG router side A name object holds the host name of the
side A router that this enterprise contact center application
peripheral gateway functional component is associated. The
peripheral gateway component must be …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.5.1.3
cccaPgRouterSideBName
The PG router side B name object holds the host name of the
side B router that this enterprise contact center application
peripheral gateway functional component is associated. The
peripheral gateway component must be …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.5.1.4
cccaPgDuplexPairName
The PG duplex pair name object is the host name of the
duplex pair (i.e. the other side) server of an enterprise
contact center application fault tolerant peripheral gateway
component. If this component is not part of …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.5.1.5
cccaPgPimCount
The PG PIM count object indicates the number of peripheral
interface managers configured and enabled for this enterprise
contact center application peripheral gateway functional
component. This value is limited to 32 -…
Unsigned32
Constraints:
range: 1-32
 .1.3.6.1.4.1.9.9.473.1.3.5.1.6
cccaPgCallsInProgress
The calls in progress object shows the number of calls that
are currently active and being managed/monitored by this
peripheral gateway.
callsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.5.1.7
cccaPgAgentsLoggedOn
The agents logged On object shows the number of agents
associated with this peripheral gateway that are currently
logged on and are being managed/monitored by this peripheral
gateway.
agentsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.5.1.8
cccaPgAgentsReady
The agents ready object shows the number of agents
associated with this peripheral gateway that are currently
logged on and in a 'Ready' state, i.e., ready to receive
calls.
agentsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.5.1.9
cccaPgAgentsTalking
The agents talking object shows the number of agents
associated with this peripheral gateway that are currently
logged on and taking a call (in a 'Talking' state.
agentsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.5.1.10
cccaPgID
The PG number is a unique numeric identifier for this
enterprise contact center application peripheral gateway.
The identifier is assigned by the contact center application.
SNMPv2-SMIUnsigned32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.5.1.11

cccaPimTable

table
.1.3.6.1.4.1.9.9.473.1.3.6 · 1 row entry · 5 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaPimTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaPimTable' 
The PIM table lists the enterprise contact center application
peripheral interface managers (PIM) configured and enabled on
this peripheral gateway functional component.
          
The PIM table is dependent upon both the instance table and
the PG table; the instance index acts as the primary index
and the PG index a secondary index.  This indexing method
ensures that PIM entries are properly related to its parent
peripheral gateway and to the appropriate instance.
          
The PIM table has an expansion dependent relationship with the
peripheral gateway table.  There may be one or more PIM
entries associated with a single peripheral gateway entry.
The instance index acts as the primary index and the component
index a secondary index.  This indexing method ensures that
PIM entries are properly related to its parent peripheral
gateway and to the appropriate instance.  The SNMP agent
assigns the PIM number, based upon the configuration, when
each PIM table entry is created.
          
The SNMP agent constructs the PIM table at startup.  Since
PIMs can only be configured while the enterprise contact
center application is stopped, PIM table entries cannot be
added to or deleted from the table either by the agent or the
management station when the application is running.  The agent
will update PIM entry objects as their values change when
the application is running.  All objects in this table are
read-only to the management station.
cccaPimEntry row .1.3.6.1.4.1.9.9.473.1.3.6.1
Each PIM entry represents an enterprise contact center
application peripheral interface manager functional component
configured on the server. The PIM component provides an
interface between the enterprise contact cent…
Indexes
Column Syntax OID
cccaPimNumber
The PIM number is the numeric identifier for this enterprise
contact center application PIM. This object value is a
user-defined numeric value and is limited to a maximum of 32
since this is the maximum number of PIMs …
Unsigned32
Constraints:
range: 1-32
 .1.3.6.1.4.1.9.9.473.1.3.6.1.1
cccaPimPeripheralName
The PIM peripheral name is the user-defined textual name of
the enterprise contact center application PIM. This name
uniquely identifies the PIM.
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.3.6.1.2
cccaPimPeripheralType
The PIM peripheral type object specifies the type of the
enterprise contact center application PIM, e.g. the brand name
and/or model of the automatic call distributor (ACD), private
branch exchange (PBX) or voice respon…
CcaPeripheralType
Type Values:
1aspect
2meridian
3dms100
4g2
5g3
6galaxy
7spectrum
8neax2400
9acp1000
10rolm9005
11siemensHicom
12ericssonMD110
13alcatel
14mediaRouting
15nonVoiceAgent
16symposium
17callManager
18acmiIPCC
19acmiCRS
20vru
21softACD
23systemIPCC
 .1.3.6.1.4.1.9.9.473.1.3.6.1.3
cccaPimStatus
The PIM status object holds the last known status of the
enterprise contact center application peripheral interface
manager functional component.
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.3.6.1.4
cccaPimPeripheralHostName
The PIM peripheral host name object holds the host name or IP
address of the peripheral (the PBX, ACD or VRU) that the
enterprise contact center application PIM will be connected.
If there are multiple interfaces to the…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.6.1.5

cccaCgTable

table
.1.3.6.1.4.1.9.9.473.1.3.7 · 1 row entry · 8 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaCgTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaCgTable' 
The CG table lists the enterprise contact center application
computer telephony integration (CTI) gateway functional
components installed and enabled on this server.
          
The CTI gateway table has a sparse dependent relationship with
the component table.  The instance number acts as the primary
index for the CTI gateway table in order to properly relate a
CTI gateway component entry to the appropriate instance entry.
The component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
          
The SNMP agent constructs the CTI gateway table at startup.
Since CTI gateways can only be configured while the enterprise
contact center application is stopped, CTI gateway table
entries cannot be added to or deleted from the table either by
the agent or the management station when the application is
running.  The agent will update the values of CTI gateway
entry objects as their values change when the application is
running.  All objects in this table are read-only to the
management station.
cccaCgEntry row .1.3.6.1.4.1.9.9.473.1.3.7.1
Each CG entry represents an enterprise contact center
application CTI gateway functional component configured and
enabled on the server. The CTI gateway is the solution
integration point for desktop CTI clients. The o…
Indexes
Column Syntax OID
cccaCgNumberdeprecated
The CG number is a numeric identifier for this enterprise
contact center application CTI gateway. This is a user-
defined numeric value and may not be identical to the table
index. The value is limited by the contact …
Unsigned32
Constraints:
range: 1-80
 .1.3.6.1.4.1.9.9.473.1.3.7.1.1
cccaCgSide
The CG side indicates which of the duplex pair this entry
represents of an enterprise contact center application fault
tolerant CTI gateway functional component. The CG side value
is either 'A' or 'B'. For simplex con…
CcaComponentSide
Type Values:
1sideA
2sideB
 .1.3.6.1.4.1.9.9.473.1.3.7.1.2
cccaCgPgSideAName
The CG PG side A name object holds the host name of the side
A peripheral gateway (PG) that this enterprise contact center
application CTI gateway (CG) functional component is
associated. The CG component must be conne…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.7.1.3
cccaCgPgSideBName
The CG PG side B name object holds the host name of the side
'B' peripheral gateway (PG) that this enterprise contact
center application CTI gateway (CG) functional component is
associated. The CG component must be conn…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.7.1.4
cccaCgDuplexPairName
The CG duplex pair name object is the host name of the duplex
pair (i.e. the other side) server of an enterprise contact
center application fault tolerant CTI gateway component. If
this component is not part of a duple…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.7.1.5
cccaCgOpenSessions
The CG open sessions object indicates the number of sessions
(connections) that have been established between the CTI
Gateway and CTI clients. These are active sessions that are
functioning normally.
SNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.7.1.6
cccaCgOtherSessions
The CG other sessions object indicates the total number of
sessions (connections) between the CTI Gateway and CTI
clients that are not normal, open/active sessions. This
includes sessions that are 'opening' (not yet es…
SNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.7.1.7
cccaCgID
The CG number is a unique numeric identifier for this
enterprise contact center application CTI gateway. The
identifier is assigned by the contact center application.
SNMPv2-SMIUnsigned32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.7.1.8

cccaCtiOsTable

table
.1.3.6.1.4.1.9.9.473.1.3.8 · 1 row entry · 10 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaCtiOsTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaCtiOsTable' 
The CTI OS table lists the enterprise contact center
application computer telephony integration object server
(CTI OS) functional components installed and enabled on this
server.
          
The CTI OS table has a sparse dependent relationship with the
component table.  The instance number acts as the primary
index for the CTI OS table in order to properly relate a
CTI OS component entry to the appropriate instance entry.
The component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
          
The SNMP agent constructs the CTI OS table at startup.  Since
CTI OS components can only be configured while the enterprise
contact center application is stopped, CTI OS table entries
cannot be added to or deleted from the table either by the
agent or the management station when the application is
running.  The agent will update the values of CTI OS entry
objects as their values change when the application is
running.  All objects in this table are read-only to the
management station.
cccaCtiOsEntry row .1.3.6.1.4.1.9.9.473.1.3.8.1
Each CTI OS entry represents an enterprise contact center
application CTI object server functional component configured
on the server. The CTI object server, as compared to the CTI
gateway, is a more intelligent and mo…
Indexes
Column Syntax OID
cccaCtiOsServerName
The CTI OS server name object specifies the user-defined
textual name assigned to this enterprise contact center
application CTI OS component to uniquely identify it.
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.3.8.1.1
cccaCtiOsPeripheralName
The CTI OS peripheral name is the unique identifier for the
peripheral that the enterprise contact center application
CTI OS component is associated. This association links the
CTI desktop clients with a particular per…
SNMP-FRAMEWORK-MIBSnmpAdminString
Type Constraints:
range: 0..255
 .1.3.6.1.4.1.9.9.473.1.3.8.1.2
cccaCtiOsPeripheralType
The CTI OS peripheral type object indicates the peripheral
type that the enterprise contact center application CTI OS is
associated. This also then identifies the peripheral PBX
type that the CTI desktop clients are as…
CcaPeripheralType
Type Values:
1aspect
2meridian
3dms100
4g2
5g3
6galaxy
7spectrum
8neax2400
9acp1000
10rolm9005
11siemensHicom
12ericssonMD110
13alcatel
14mediaRouting
15nonVoiceAgent
16symposium
17callManager
18acmiIPCC
19acmiCRS
20vru
21softACD
23systemIPCC
 .1.3.6.1.4.1.9.9.473.1.3.8.1.3
cccaCtiOsCgSideAName
The CTI OS CG side A name object holds the host name of the
side A CTI gateway (CG) that this enterprise contact center
application CTI object server (CTI OS) functional component
is associated. The CTI OS component mu…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.8.1.4
cccaCtiOsCgSideBName
The CTI OS CG side B name object holds the host name of the
side B CTI gateway (CG) that this enterprise contact center
application CTI object server (CTI OS) functional component is
associated. The CTI OS component mu…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.8.1.5
cccaCtiOsPeerName
The CTI OS peer name object is the host name of the peer
server of an enterprise contact center application CTI object
server functional component. If this component does not have
a peer, the object value will be the n…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.8.1.6
cccaCtiOsActiveClients
The active clients object holds the number of CTI OS active
client mode desktop connections. This value indicates the
total number of desktops connected to the CTI OS server. The
number of desktops connected to the A an…
SNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.8.1.7
cccaCtiOsActiveMonitors
The active monitors object holds the number of CTI OS active
monitor mode desktop connections. CTI OS only supports two
monitor mode connections per each CTI OS server. This value
indicates how many monitor mode connect…
SNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.8.1.8
cccaCtiOsCallsInProgress
The calls in progress object indicates the total number of
active calls being tracked by CTI OS. This value shows how
many calls are currently being handled by CTI OS. This value
should go up and down based on the call …
SNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.8.1.9
cccaCtiOsCallsFailed
The calls failed object holds the total number of calls
that failed via a failure event being reported to CTI OS.
If this count begins to rise, the log file should be
captured to gather more specific information on the …
SNMPv2-SMIUnsigned32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.8.1.10

cccaCampaignMgrTable

table
.1.3.6.1.4.1.9.9.473.1.3.9 · 1 row entry · 4 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaCampaignMgrTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaCampaignMgrTable' 
The campaign manager table lists each enterprise contact
center application Outbound Option Campaign Manager component
configured on this server.  Each entry in the table defines a
separate campaign manager functional component.
          
The campaign manager table has a sparse dependent relationship
with the component table.  The instance number acts as the
primary index for the campaign manager table in order to
properly relate a campaign manager component entry to the
appropriate instance entry.  The component index acts as the
secondary index, relating the entry to the corresponding entry
in the component table.
          
The SNMP agent constructs the campaign manager table at
startup.  Since campaign managers can only be configured while
the enterprise contact center application is stopped, campaign
manager table entries cannot be added to or deleted from the
table either by the agent or the management station when the
application is running.  The agent will update campaign
manager entry objects as their values change when the
application is running.  All objects in this table are read-
only to the management station.
cccaCampaignMgrEntry row .1.3.6.1.4.1.9.9.473.1.3.9.1
Each campaign manager entry represents an enterprise contact
center application Outbound Option Campaign Manager server
functional component configured on this server. The campaign
manager component, which resides on t…
Indexes
Column Syntax OID
cccaCampaignMgrDbUtilization
The campaign manager and import processes share a private
database on the side A logger. The campaign manager database
utilization object shows what percentage of allocated space
in the database is currently utilized. …
percentSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.9.1.1
cccaCampaignMgrQueueDepth
The campaign manager is a multithreaded process. There is
one main dispatch thread that is involved in most processing.
The queue depth object indicates how many messages are queued
to this internal dispatch thread. B…
entriesSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.9.1.2
cccaCampaignMgrAvgQueueTime
The campaign manager is a multithreaded process; however,
there is one main dispatch thread that is involved in most
message processing. The average queue time object shows the
average amount of time a message spends i…
millisecondsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.9.1.3
cccaCampaignMgrActiveDialers
The campaign manager process feeds several dialer components
which manage the dialing of customers for outbound campaigns.
The active dialers counter indicates how many dialers are
currently registered to this campaign …
dialersSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.9.1.4

cccaDialerTable

table
.1.3.6.1.4.1.9.9.473.1.3.10 · 1 row entry · 15 columns
Open in standard view
Uses the cisco variant from /opt/observium/mibs/cisco.
Command help
Walk cccaDialerTable
/usr/bin/snmpbulkwalk -v2c -c '<community>' -Pud -Ir -OQUs -m 'CISCO-CONTACT-CENTER-APPS-MIB' -M '/opt/observium/mibs/cisco:/opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp' 'udp:<hostname>:161' 'CISCO-CONTACT-CENTER-APPS-MIB::cccaDialerTable' 
The Dialer table lists each enterprise contact center
application Outbound Option Dialer component configured on
this server.  Each entry in the table defines a separate
Dialer functional component.
          
The Dialer table has a sparse dependent relationship with the
component table.  The instance number acts as the primary
index for the Dialer table in order to properly relate a
Dialer component entry to the appropriate instance entry.
The component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
          
The SNMP agent constructs the Dialer table at startup.  Since
a Dialer can only be configured while the enterprise contact
center application is stopped, Dialer table entries cannot be
added to or deleted from the table either by the agent or the
management station when the application is running.  The
agent will update Dialer entry objects as their values change
when the application is running.  All objects in this table
are read-only to the management station.
cccaDialerEntry row .1.3.6.1.4.1.9.9.473.1.3.10.1
Each dialer entry represents an enterprise contact center
application Outbound Option Dialer functional component
configured on the server. The dialer component maximizes the
resources in a contact center by dialing se…
Indexes
Column Syntax OID
cccaDialerCampaignMgrName
The dialer campaign manager name object holds the host name
or IP address of the Outbound Option Campaign Manager to
which this dialer is associated. The dialer connects to the
campaign manager to exchange data related …
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.10.1.1
cccaDialerCampaignMgrStatus
The dialer campaign manager status indicates the current
connection status between this dialer and the Outbound Option
Campaign Manager component which is co-resident with the
logger (side A).
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.3.10.1.2
cccaDialerCtiServerAName
The dialer CTI server A name object holds the host name or
IP address of the contact center application CTI Server side
A functional component which this dialer is dependent upon.
The dialer connects to the CTI Server t…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.10.1.3
cccaDialerCtiServerBName
The dialer CTI server B name object holds the host name or
IP address of the contact center application CTI server side
B functional component which this dialer is dependent upon.
The dialer connects to the CTI server t…
INET-ADDRESS-MIBInetAddressDNS
Type Constraints:
range: 1..255
 .1.3.6.1.4.1.9.9.473.1.3.10.1.4
cccaDialerCtiServerStatus
The dialer CTI server status indicates the current
connection status between this dialer and the active CTI
server component.
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.3.10.1.5
cccaDialerMediaRouterStatus
The dialer media router status indicates the current
connection status between this dialer and the Media Routing
(MR) Peripheral Interface Manager (PIM) component. The
dialer uses the MR PIM interface to reserve an ava…
CcaComponentStatus
Type Values:
1unknown
2disabled
3stopped
4started
5active
6standby
7disconnected
8uninitialized
9notRoutable
 .1.3.6.1.4.1.9.9.473.1.3.10.1.6
cccaDialerQueueDepth
The dialer is a multithreaded process which communicates
between threads using inter-thread messaging. The queue
depth object indicates how many messages are currently queued
for the main dispatch thread. When this ob…
messagesSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.7
cccaDialerAvgQueueTime
The dialer is a multithreaded process that communicates
between threads using messaging. There is one main dispatch
thread that is involved in most message processing. The
average queue time shows the average amount o…
millisecondsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.8
cccaDialerTalkingAgents
For an agent campaign, the dialer places calls to customers
and transfers those customer calls to agents. The talking
agents object indicates how many agents are currently talking
in the monitored campaign skill group.
agentsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.9
cccaDialerCallAttemptsPerSec
The call attempts per second object tracks how many calls
the dialer is placing per second, rounded to the nearest
integer. If the dialing rate is too high, it can result in
network congestion on the voice network whic…
callsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.10
cccaDialerConfiguredPorts
The dialer configured ports object is a count of the total
number of ports that have been configured for placing calls
to customers and for transferring calls to agents during
outbound calling campaigns. During normal …
portsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.11
cccaDialerBusyCustomerPorts
The dialer busy customer ports object is a count of the
number of ports currently in use for customer calls. The
port is the unit on the dialer that places calls to reserve
agents and to contact customers.
portsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.12
cccaDialerBusyReservationPorts
The dialer busy reservation ports object tracks how many
ports are currently busy reserving agents. The port is the
unit on the dialer that places calls to reserve agents and to
contact customers.
portsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.13
cccaDialerIdlePorts
The dialer idle ports object is a count of the number of
ports that are currently idle, i.e. there are no calls to
customers or to agents using these ports and they are
available to the dialer for placing new calls.
portsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.14
cccaDialerBlockedPorts
The dialer blocked ports object is a count of the number of
ports that are currently unusable for placing calls. A
blocked port may be an impaired or inoperable port or one
that has a 'stuck' call that has not been dro…
portsSNMPv2-SMIGauge32
Type Constraints:
range: 0..4294967295
 .1.3.6.1.4.1.9.9.473.1.3.10.1.15