CISCO-CONTACT-CENTER-APPS-MIB

The Cisco Contact Center Applications (CCCA) Management
        Information Base (MIB) module defines management
        instrumentation for applications that deliver enterprise-wide
        intelligent contact routing, call treatment, network-to-
        desktop computer telephony integration (CTI), and multi-media
        (e.g. voice, email, chat) contact management over an IP
        infrastructure.
        
        Cisco enterprise contact center applications are distributed,
        fault-tolerant, contact routing and management solutions that
        encompass multiple, dependent host servers.  Each host is
        capable of implementing one or more functions of the
        application.  How many functions a single host is capable of
        providing is dependent upon capacity and/or performance
        limitations.  However, the architecture supports virtually any
        combination.
        
        The main functional components of Cisco enterprise contact
        center applications are:
        
        1.  Router:  The router component provides intelligent routing
            of inbound contacts, e.g. voice calls, emails, chat
            sessions, to contact center agents.
        
            A subcomponent of the router is the Network Interface
            Controller (NIC).  A NIC, in the context of a Cisco
            enterprise contact center application, is a gateway to a
            voice telephony network.  (A NIC here should not be
            confused with a network interface card on a host
            computer.)  A router component can have one or more NIC
            subcomponents.
        
        2.  Logger:  The logger component maintains the enterprise
            contact center solution configuration and real-time data
            store.
        
        3.  Administration and Data Server:  The administration and
            data server provides access to configuration, historical
            and detailed data, serving one or more reporting clients
            or data archival or aggregation components.  Note that
            this component was previously known as the Administrator
            Workstation (AW) (specifically, the Distributor AW).
        
        4.  Peripheral Gateway (PG):  The PG provides an interface to
            one or more peripheral devices such as a private branch
            exchange (PBX), an automatic call distributor (ACD) or a
            voice response unit (VRU).
        
            A subcomponent of the PG is the Peripheral Interface
            Manager or 'PIM'.  A PIM acts as a gateway between the PG
            and a single PBX or VRU.  A PG may have multiple PIMs.
        
        5.  Computer Telephony Integration (CTI) Gateway (CG):  The
            CTI gateway is the solution integration point for desktop
            CTI clients.  The CTI client application exposes contact
            data served by the CG to the agent (via 'screen pops') and
            allows the agent to control the contact state, e.g.
            answer/hang-up or transfer voice calls, respond to emails
            or chat with contacts.
        
        6.  CTI Object Server (CTIOS):  CTIOS, as compared to the CTI
            gateway, is a more intelligent and more scalable server
            for desktop CTI clients and offers a higher-level
            interface to those client applications.
        
        7.  Outbound Option (OO):  Outbound Option is an optional,
            add-on product having two primary runtime components:
            the Campaign Manager and the Dialer.  The Campaign Manager
            is deployed co-resident with the Logger while the Dialer
            is deployed co-resident with a Peripheral Gateway.  No
            more than one instance of an Outbound Option component may
            be installed on a server.
        
        Each server of the enterprise contact center solution,
        regardless of its specific function, implements the contact
        center applications MIB, however, it only populates those
        tables that are appropriate for its specific function.
        Implementing the same MIB on all hosts simplifies the
        acquisition of management instrumentation from the entire
        contact center solution.
        
        The instrumentation in each table of this MIB provides three
        types of data:
        
        1) dependent host addresses (for topology building),
        2) critical configuration information that uniquely identifies
           the functional component and,
        3) operational status instrumentation.
        
        The quantity of entries (i.e. rows) in the tables of this MIB
        is static while the application is running on the host; rows
        cannot be added or deleted at runtime by the management
        station.
        
        Glossary of acronyms and terms:
        
        ACD         Automatic Call Distributor
        BA          Blended Agent (now called Outbound Option)
        CCE         (Cisco Unified) Contact Center Enterprise
        CCH         (Cisco Unified) Contact Center Hosted
        CG          CTI Gateway
        CICM        Customer Intelligent Contact Manager
        CTI         Computer Telephony Integration
        CTIOS       CTI Object Server
        DMP         Device Management Protocol
        ICM         (Cisco Unified) Intelligent Contact Management
        ICME        (Cisco Unified) Intelligent Contact Management
                    Enterprise
        ICMH        (Cisco Unified) Intelligent Contact Management
                    Hosted
        IPCC        (Cisco) IP Contact Center -
                    Old name, replaced by Cisco Unified Contact Center
        IVR         Interactive Voice Response
        NAM         Network Application Manager
        NIC         Network Interface Controller
        OO          Outbound Option
        PBX         Private Branch Exchange
        PG          Peripheral Gateway
        PIM         Peripheral Interface Manager
        VRU         Voice Response Unit
        
        duplex      A term used herein to indicate that the functional
                    component is fault tolerant.  The component is
                    installed on two separate servers (a side A and a
                    side B); one side is active while the other is on
                    hot standby.  Should a failure occur on one side,
                    the other side will immediately activate and
                    continue its function with virtually no loss in
                    functionality.
        
        instance    A collection of enterprise contact center
                    application functional components that encompass
                    a complete solution.
        
        simplex     A term used herein to indicate that the functional
                    component is not fault tolerant.  The component is
                    installed on a single server; if the component
                    fails, the system will then be impaired or
                    entirely non-functional.

Imported Objects

ciscoMgmtCISCO-SMI
CiscoURLStringCISCO-TC
InetAddressDNSINET-ADDRESS-MIB
SnmpAdminStringSNMP-FRAMEWORK-MIB
MODULE-COMPLIANCE, OBJECT-GROUP, NOTIFICATION-GROUPSNMPv2-CONF
MODULE-IDENTITY, OBJECT-TYPE, NOTIFICATION-TYPE, Integer32, Unsigned32, Gauge32SNMPv2-SMI
TEXTUAL-CONVENTION, TruthValue, DateAndTimeSNMPv2-TC
ciscoCcaMIB .1.3.6.1.4.1.9.9.473
ciscoCcaMIBNotifs .1.3.6.1.4.1.9.9.473.0
cccaIcmEvent .1.3.6.1.4.1.9.9.473.0.1
ciscoCcaMIBObjects .1.3.6.1.4.1.9.9.473.1
cccaGeneralInfo .1.3.6.1.4.1.9.9.473.1.1
cccaName .1.3.6.1.4.1.9.9.473.1.1.1
cccaDescription .1.3.6.1.4.1.9.9.473.1.1.2
cccaVersion .1.3.6.1.4.1.9.9.473.1.1.3
cccaTimeZoneName .1.3.6.1.4.1.9.9.473.1.1.4
cccaTimeZoneOffsetHours .1.3.6.1.4.1.9.9.473.1.1.5
cccaTimeZoneOffsetMinutes .1.3.6.1.4.1.9.9.473.1.1.6
cccaSupportToolsURL .1.3.6.1.4.1.9.9.473.1.1.7
cccaWebSetupURL .1.3.6.1.4.1.9.9.473.1.1.8
cccaNotificationsEnabled .1.3.6.1.4.1.9.9.473.1.1.9
cccaComponents .1.3.6.1.4.1.9.9.473.1.2
cccaInstanceTable .1.3.6.1.4.1.9.9.473.1.2.1
cccaInstanceEntry .1.3.6.1.4.1.9.9.473.1.2.1.1
cccaInstanceNumber .1.3.6.1.4.1.9.9.473.1.2.1.1.1
cccaInstanceName .1.3.6.1.4.1.9.9.473.1.2.1.1.2
cccaComponentTable .1.3.6.1.4.1.9.9.473.1.2.2
cccaComponentEntry .1.3.6.1.4.1.9.9.473.1.2.2.1
cccaComponentIndex .1.3.6.1.4.1.9.9.473.1.2.2.1.1
cccaComponentType .1.3.6.1.4.1.9.9.473.1.2.2.1.2
cccaComponentName .1.3.6.1.4.1.9.9.473.1.2.2.1.3
cccaComponentStatus .1.3.6.1.4.1.9.9.473.1.2.2.1.4
cccaComponentElmtTable .1.3.6.1.4.1.9.9.473.1.2.3
cccaComponentElmtEntry .1.3.6.1.4.1.9.9.473.1.2.3.1
cccaComponentElmtIndex .1.3.6.1.4.1.9.9.473.1.2.3.1.1
cccaComponentElmtName .1.3.6.1.4.1.9.9.473.1.2.3.1.2
cccaComponentElmtRunID .1.3.6.1.4.1.9.9.473.1.2.3.1.3
cccaComponentElmtStatus .1.3.6.1.4.1.9.9.473.1.2.3.1.4
cccaComponentInfo .1.3.6.1.4.1.9.9.473.1.3
cccaRouterTable .1.3.6.1.4.1.9.9.473.1.3.1
cccaRouterEntry .1.3.6.1.4.1.9.9.473.1.3.1.1
cccaRouterSide .1.3.6.1.4.1.9.9.473.1.3.1.1.1
cccaRouterDBWorkerEnabled .1.3.6.1.4.1.9.9.473.1.3.1.1.10
cccaRouterPublicHighAddr .1.3.6.1.4.1.9.9.473.1.3.1.1.11
cccaRouterPublicNonHighAddr .1.3.6.1.4.1.9.9.473.1.3.1.1.12
cccaRouterPrivateHighAddr .1.3.6.1.4.1.9.9.473.1.3.1.1.13
cccaRouterPrivateNonHighAddr .1.3.6.1.4.1.9.9.473.1.3.1.1.14
cccaRouterCallsPerSec .1.3.6.1.4.1.9.9.473.1.3.1.1.2
cccaRouterAgentsLoggedOn .1.3.6.1.4.1.9.9.473.1.3.1.1.3
cccaRouterCallsInProgress .1.3.6.1.4.1.9.9.473.1.3.1.1.4
cccaRouterDuplexPairName .1.3.6.1.4.1.9.9.473.1.3.1.1.5
cccaRouterNicCount .1.3.6.1.4.1.9.9.473.1.3.1.1.6
cccaRouterPGsEnabledCount .1.3.6.1.4.1.9.9.473.1.3.1.1.7
cccaRouterCallsInQueue .1.3.6.1.4.1.9.9.473.1.3.1.1.8
cccaRouterAppGwEnabled .1.3.6.1.4.1.9.9.473.1.3.1.1.9
cccaDialerTable .1.3.6.1.4.1.9.9.473.1.3.10
cccaDialerEntry .1.3.6.1.4.1.9.9.473.1.3.10.1
cccaDialerCampaignMgrName .1.3.6.1.4.1.9.9.473.1.3.10.1.1
cccaDialerCallAttemptsPerSec .1.3.6.1.4.1.9.9.473.1.3.10.1.10
cccaDialerConfiguredPorts .1.3.6.1.4.1.9.9.473.1.3.10.1.11
cccaDialerBusyCustomerPorts .1.3.6.1.4.1.9.9.473.1.3.10.1.12
cccaDialerBusyReservationPorts .1.3.6.1.4.1.9.9.473.1.3.10.1.13
cccaDialerIdlePorts .1.3.6.1.4.1.9.9.473.1.3.10.1.14
cccaDialerBlockedPorts .1.3.6.1.4.1.9.9.473.1.3.10.1.15
cccaDialerCampaignMgrStatus .1.3.6.1.4.1.9.9.473.1.3.10.1.2
cccaDialerCtiServerAName .1.3.6.1.4.1.9.9.473.1.3.10.1.3
cccaDialerCtiServerBName .1.3.6.1.4.1.9.9.473.1.3.10.1.4
cccaDialerCtiServerStatus .1.3.6.1.4.1.9.9.473.1.3.10.1.5
cccaDialerMediaRouterStatus .1.3.6.1.4.1.9.9.473.1.3.10.1.6
cccaDialerQueueDepth .1.3.6.1.4.1.9.9.473.1.3.10.1.7
cccaDialerAvgQueueTime .1.3.6.1.4.1.9.9.473.1.3.10.1.8
cccaDialerTalkingAgents .1.3.6.1.4.1.9.9.473.1.3.10.1.9
cccaNicTable .1.3.6.1.4.1.9.9.473.1.3.2
cccaNicEntry .1.3.6.1.4.1.9.9.473.1.3.2.1
cccaNicIndex .1.3.6.1.4.1.9.9.473.1.3.2.1.1
cccaNicType .1.3.6.1.4.1.9.9.473.1.3.2.1.2
cccaNicStatus .1.3.6.1.4.1.9.9.473.1.3.2.1.3
cccaLoggerTable .1.3.6.1.4.1.9.9.473.1.3.3
cccaLoggerEntry .1.3.6.1.4.1.9.9.473.1.3.3.1
cccaLoggerSide .1.3.6.1.4.1.9.9.473.1.3.3.1.1
cccaLoggerType .1.3.6.1.4.1.9.9.473.1.3.3.1.2
cccaLoggerRouterSideAName .1.3.6.1.4.1.9.9.473.1.3.3.1.3
cccaLoggerRouterSideBName .1.3.6.1.4.1.9.9.473.1.3.3.1.4
cccaLoggerDuplexPairName .1.3.6.1.4.1.9.9.473.1.3.3.1.5
cccaLoggerHDSReplication .1.3.6.1.4.1.9.9.473.1.3.3.1.6
cccaLoggerAvgDBWriteTime .1.3.6.1.4.1.9.9.473.1.3.3.1.7
cccaDistAwTable .1.3.6.1.4.1.9.9.473.1.3.4
cccaDistAwEntry .1.3.6.1.4.1.9.9.473.1.3.4.1
cccaDistAwSide deprecated.1.3.6.1.4.1.9.9.473.1.3.4.1.1
cccaDistAwWebViewEnabled .1.3.6.1.4.1.9.9.473.1.3.4.1.10
cccaDistAwWebViewServerName .1.3.6.1.4.1.9.9.473.1.3.4.1.11
cccaDistAwWebReskillingURL .1.3.6.1.4.1.9.9.473.1.3.4.1.12
cccaDistAwType .1.3.6.1.4.1.9.9.473.1.3.4.1.2
cccaDistAwAdminSiteName .1.3.6.1.4.1.9.9.473.1.3.4.1.3
cccaDistAwRouterSideAName .1.3.6.1.4.1.9.9.473.1.3.4.1.4
cccaDistAwRouterSideBName .1.3.6.1.4.1.9.9.473.1.3.4.1.5
cccaDistAwLoggerSideAName .1.3.6.1.4.1.9.9.473.1.3.4.1.6
cccaDistAwLoggerSideBName .1.3.6.1.4.1.9.9.473.1.3.4.1.7
cccaDistAwDuplexPairName deprecated.1.3.6.1.4.1.9.9.473.1.3.4.1.8
cccaDistAwHDSEnabled .1.3.6.1.4.1.9.9.473.1.3.4.1.9
cccaPgTable .1.3.6.1.4.1.9.9.473.1.3.5
cccaPgEntry .1.3.6.1.4.1.9.9.473.1.3.5.1
cccaPgNumber deprecated.1.3.6.1.4.1.9.9.473.1.3.5.1.1
cccaPgAgentsTalking .1.3.6.1.4.1.9.9.473.1.3.5.1.10
cccaPgID .1.3.6.1.4.1.9.9.473.1.3.5.1.11
cccaPgSide .1.3.6.1.4.1.9.9.473.1.3.5.1.2
cccaPgRouterSideAName .1.3.6.1.4.1.9.9.473.1.3.5.1.3
cccaPgRouterSideBName .1.3.6.1.4.1.9.9.473.1.3.5.1.4
cccaPgDuplexPairName .1.3.6.1.4.1.9.9.473.1.3.5.1.5
cccaPgPimCount .1.3.6.1.4.1.9.9.473.1.3.5.1.6
cccaPgCallsInProgress .1.3.6.1.4.1.9.9.473.1.3.5.1.7
cccaPgAgentsLoggedOn .1.3.6.1.4.1.9.9.473.1.3.5.1.8
cccaPgAgentsReady .1.3.6.1.4.1.9.9.473.1.3.5.1.9
cccaPimTable .1.3.6.1.4.1.9.9.473.1.3.6
cccaPimEntry .1.3.6.1.4.1.9.9.473.1.3.6.1
cccaPimNumber .1.3.6.1.4.1.9.9.473.1.3.6.1.1
cccaPimPeripheralName .1.3.6.1.4.1.9.9.473.1.3.6.1.2
cccaPimPeripheralType .1.3.6.1.4.1.9.9.473.1.3.6.1.3
cccaPimStatus .1.3.6.1.4.1.9.9.473.1.3.6.1.4
cccaPimPeripheralHostName .1.3.6.1.4.1.9.9.473.1.3.6.1.5
cccaCgTable .1.3.6.1.4.1.9.9.473.1.3.7
cccaCgEntry .1.3.6.1.4.1.9.9.473.1.3.7.1
cccaCgNumber deprecated.1.3.6.1.4.1.9.9.473.1.3.7.1.1
cccaCgSide .1.3.6.1.4.1.9.9.473.1.3.7.1.2
cccaCgPgSideAName .1.3.6.1.4.1.9.9.473.1.3.7.1.3
cccaCgPgSideBName .1.3.6.1.4.1.9.9.473.1.3.7.1.4
cccaCgDuplexPairName .1.3.6.1.4.1.9.9.473.1.3.7.1.5
cccaCgOpenSessions .1.3.6.1.4.1.9.9.473.1.3.7.1.6
cccaCgOtherSessions .1.3.6.1.4.1.9.9.473.1.3.7.1.7
cccaCgID .1.3.6.1.4.1.9.9.473.1.3.7.1.8
cccaCtiOsTable .1.3.6.1.4.1.9.9.473.1.3.8
cccaCtiOsEntry .1.3.6.1.4.1.9.9.473.1.3.8.1
cccaCtiOsServerName .1.3.6.1.4.1.9.9.473.1.3.8.1.1
cccaCtiOsCallsFailed .1.3.6.1.4.1.9.9.473.1.3.8.1.10
cccaCtiOsPeripheralName .1.3.6.1.4.1.9.9.473.1.3.8.1.2
cccaCtiOsPeripheralType .1.3.6.1.4.1.9.9.473.1.3.8.1.3
cccaCtiOsCgSideAName .1.3.6.1.4.1.9.9.473.1.3.8.1.4
cccaCtiOsCgSideBName .1.3.6.1.4.1.9.9.473.1.3.8.1.5
cccaCtiOsPeerName .1.3.6.1.4.1.9.9.473.1.3.8.1.6
cccaCtiOsActiveClients .1.3.6.1.4.1.9.9.473.1.3.8.1.7
cccaCtiOsActiveMonitors .1.3.6.1.4.1.9.9.473.1.3.8.1.8
cccaCtiOsCallsInProgress .1.3.6.1.4.1.9.9.473.1.3.8.1.9
cccaCampaignMgrTable .1.3.6.1.4.1.9.9.473.1.3.9
cccaCampaignMgrEntry .1.3.6.1.4.1.9.9.473.1.3.9.1
cccaCampaignMgrDbUtilization .1.3.6.1.4.1.9.9.473.1.3.9.1.1
cccaCampaignMgrQueueDepth .1.3.6.1.4.1.9.9.473.1.3.9.1.2
cccaCampaignMgrAvgQueueTime .1.3.6.1.4.1.9.9.473.1.3.9.1.3
cccaCampaignMgrActiveDialers .1.3.6.1.4.1.9.9.473.1.3.9.1.4
cccaNotificationInfo .1.3.6.1.4.1.9.9.473.1.4
cccaEventComponentId .1.3.6.1.4.1.9.9.473.1.4.1
cccaEventTimestamp .1.3.6.1.4.1.9.9.473.1.4.10
cccaEventText .1.3.6.1.4.1.9.9.473.1.4.11
cccaEventState .1.3.6.1.4.1.9.9.473.1.4.2
cccaEventMessageId .1.3.6.1.4.1.9.9.473.1.4.3
cccaEventOriginatingNode .1.3.6.1.4.1.9.9.473.1.4.4
cccaEventOriginatingNodeType .1.3.6.1.4.1.9.9.473.1.4.5
cccaEventOriginatingProcessName .1.3.6.1.4.1.9.9.473.1.4.6
cccaEventOriginatingSide .1.3.6.1.4.1.9.9.473.1.4.7
cccaEventDmpId .1.3.6.1.4.1.9.9.473.1.4.8
cccaEventSeverity .1.3.6.1.4.1.9.9.473.1.4.9
ciscoCcaMIBConform .1.3.6.1.4.1.9.9.473.2
ciscoCcaMIBCompliances .1.3.6.1.4.1.9.9.473.2.1
ciscoCcaMIBGroups .1.3.6.1.4.1.9.9.473.2.2