The MIB module for the management of Call Home feature
within the framework of Cisco's Call Home architecture.
Customers deploying solutions to run mission critical
applications such as storage solutions demand very high
availability and Serviceability from their products
and/or support partners.
To meet these requirements, a feature called
'Call Home' is provided which allows the system
experiencing Hardware/Software problems to
automatically send the relevant failure information
back to the Support Center at the Support Partners for
troubleshooting or to get replacement hardware
dispatched. This feature also provides advanced
features that allow storage systems to send
performance, accounting and system health information
in addition to just the fault information.
A ccmSmtpServerFailNotif is sent if the device fails on
sending an e-mail notification through an SMTP server in
ccmSmtpServersTable.
For each SMTP server, an agent should not generate more
than one ccmSmtpServerFailNotif 'notification-event'
in a given time interval (ten seconds is the suggested
default). A 'notification-event' is the transmission of
a single trap or inform PDU to a list of notification
destinations.
If within the throttling period, additional failures to
send a message through same server occur, then
notification-events for these failure should be suppressed
by the agent until the current throttling period expires.
ccmAlertGroupTypeAddedNotif
.1.3.6.1.4.1.9.9.300.0.2
A ccmAlertGroupTypeAddedNotif is sent, when
a new entry corresponds to the
'callHomeAlertGroupName' object in this
notification is added into the
callHomeAlertGroupTypeTable.
ccmAlertGroupTypeDeletedNotif
.1.3.6.1.4.1.9.9.300.0.3
A ccmAlertGroupTypeAddedNotif is sent, when an
entry corresponds to 'callHomeAlertGroupName'
object in this notification is deleted
from the callHomeAlertGroupTypeTable.
ccmSmtpMsgSendFailNotif
.1.3.6.1.4.1.9.9.300.0.4
A ccmSmtpMsgSendFailNotif is generated if the device
fails to send an e-mail notification through all of the
SMTP servers in ccmSmtpServersTable.
ccmEventNotif
.1.3.6.1.4.1.9.9.300.0.5
This notification is generated every time a Call Home
external event is triggered in the system. Internal events
like Periodic Configuration and Inventory events do not
generate notifications.