CISCO-CVP-MIB

The Cisco Unified Customer Voice Portal (CVP) application
        integrates with both traditional time-division multiplexing
        (TDM) and IP-based contact centers to provide an unparalleled
        call management and call treatment solution with a self-
        service, speech-enabled Interactive Voice Rresponse (IVR)
        option that can use information available to customers on the
        corporate Web server.
        
        With support for automated speech recognition (ASR) and text-
        to-speech (TTS) capabilities, callers can obtain personalized
        answers to increasingly complex questions and can conduct
        business in new and innovative ways ?- all without the costs
        of interacting with a live agent.
        
        CVP is a distributed, self-service IVR application.  The
        solution is comprised of a set of distinct services; each
        performs a specific function.  The services are loosely
        coupled, which aides its distributed nature, and yet they are
        tightly integrated.  Each service provides a core function
        and is dependent upon the other services to perform that
        function.
        
        A single CVP server may have one or more services installed
        on a single server; even in the smallest deployment scenarios,
        there will be at least two servers -- a call server and a
        Voice XML (VXML) server.  The call server, whether it is a
        single physical server or a virtual set of servers, will
        include the SIP service, the IVR service and in many cases,
        the ICM service.  Environments desiring the use of the H.323
        protocol will have the H.323 service either exclusively or in
        concert with the SIP service available on the call server.
        The server providing VXML services will have the VXML server
        (which executes the IVR scripts, plays prompts and collects
        digits) and the VXML service which provides the interface
        between the other CVP services and the VXML server.  A
        reporting server houses a database management system and the
        CVP reporting service which receives events from other CVP
        services and writes data to the database.  The number of
        servers that are part of the solution will scale to the
        expected capacity for that deployment.
        
        For many deployments, CVP works in concert with the Cisco
        Unified Intelligent Contact Management (ICM) Enterprise and/or
        the Cisco Unified Contact Center Enterprise contact management
        systems.  In this deployment scenario, CVP acts as a self-
        service and IVR platform and interfaces with the ICM for
        subsequent call routing, typically to a call center agent (a
        human resource tasked with answering inbound calls and
        providing services to callers).  Using the aforementioned call
        control protocols -- SIP and H.323 -- CVP interacts with all
        these devices to switch the calls to the desired destination.
        
        The Cisco Unified Customer Voice Portal (CVP) Management
        Information Base (MIB) module defines management
        instrumentation for CVP services.  Each distinct CVP service
        exposes instrumentation related to its specific function.
        The bulk of this instrumentation is run-time statistics that
        provide insight into the health, performance and capacity
        utilization of the CVP solution.  Notifications are also a
        key component of this instrumentation.  This MIB also defines
        a notification format that offers descriptive objects as well
        as objects that ease the task of correlating events at the
        management station.
        
        The MIB is structured such that at the highest level is a
        single generic table which enumerates the installed CVP
        services and provides a description of each as well as a
        real-time status.  The index of this table is used to relate
        the service entry to an entry in a table of additional
        instrumentation that is specific to that CVP service type.
        There are also several groups of objects that are exposed on
        each CVP server regardless of the services installed.
        
        DEFINITION OF TERMS AND ACRONYMS
        CVP     Customer Voice Portal
        GED-125 A messaging protocol that extends an interface to a
                Interactive Voice Response (IVR) (AKA Voice Response
                Unit (VRU)) device.  The protocol allows for basic
                call control and running scripts on the IVR to play
                prompts and collect user input.
        IVR     Interactive Voice Response
        JVM     Java Virtual Machine
        OAMP    Operations, Administration, Maintenance and
                Provisioning
        RTP     Real-time Transport Protocol
        SIP     Session Initiation Protocol
        VRU     Voice Response Unit

Imported Objects

ciscoMgmtCISCO-SMI
CiscoURLStringCISCO-TC
InetAddressDNSINET-ADDRESS-MIB
SnmpAdminStringSNMP-FRAMEWORK-MIB
MODULE-COMPLIANCE, OBJECT-GROUP, NOTIFICATION-GROUPSNMPv2-CONF
MODULE-IDENTITY, OBJECT-TYPE, NOTIFICATION-TYPE, Integer32, Unsigned32, Gauge32, Counter32, Counter64SNMPv2-SMI
TEXTUAL-CONVENTION, DateAndTime, TruthValueSNMPv2-TC
ciscoCvpMIB .1.3.6.1.4.1.9.9.590
ciscoCvpMIBNotifs .1.3.6.1.4.1.9.9.590.0
ccvpCvpEvent .1.3.6.1.4.1.9.9.590.0.1
ciscoCvpMIBObjects .1.3.6.1.4.1.9.9.590.1
ccvpGeneralInfo .1.3.6.1.4.1.9.9.590.1.1
ccvpServerName .1.3.6.1.4.1.9.9.590.1.1.1
ccvpEnableNotifications .1.3.6.1.4.1.9.9.590.1.1.10
ccvpDescription .1.3.6.1.4.1.9.9.590.1.1.2
ccvpVersion .1.3.6.1.4.1.9.9.590.1.1.3
ccvpStartTime .1.3.6.1.4.1.9.9.590.1.1.4
ccvpTimeZoneName .1.3.6.1.4.1.9.9.590.1.1.5
ccvpTimeZoneOffsetHours .1.3.6.1.4.1.9.9.590.1.1.6
ccvpTimeZoneOffsetMinutes .1.3.6.1.4.1.9.9.590.1.1.7
ccvpOpsConsoleURL .1.3.6.1.4.1.9.9.590.1.1.8
ccvpSupportToolsURL .1.3.6.1.4.1.9.9.590.1.1.9
ccvpLicensingInfo .1.3.6.1.4.1.9.9.590.1.2
ccvpLicRtPortsAvail .1.3.6.1.4.1.9.9.590.1.2.1
ccvpLicAggPortReqs .1.3.6.1.4.1.9.9.590.1.2.10
ccvpLicAggAvgPortReqs .1.3.6.1.4.1.9.9.590.1.2.11
ccvpLicAggMaxPortsInUse .1.3.6.1.4.1.9.9.590.1.2.12
ccvpLicAggPortReqsDenied .1.3.6.1.4.1.9.9.590.1.2.13
ccvpLicPortUsageWarning .1.3.6.1.4.1.9.9.590.1.2.14
ccvpLicPortUsageCritical .1.3.6.1.4.1.9.9.590.1.2.15
ccvpLicRtPortsInUse .1.3.6.1.4.1.9.9.590.1.2.2
ccvpLicRtPortState .1.3.6.1.4.1.9.9.590.1.2.3
ccvpLicIntLastUpdate .1.3.6.1.4.1.9.9.590.1.2.4
ccvpLicIntPeriod .1.3.6.1.4.1.9.9.590.1.2.5
ccvpLicIntPortReqs .1.3.6.1.4.1.9.9.590.1.2.6
ccvpLicIntAvgPortReqs .1.3.6.1.4.1.9.9.590.1.2.7
ccvpLicIntMaxPortsInUse .1.3.6.1.4.1.9.9.590.1.2.8
ccvpLicIntPortReqsDenied .1.3.6.1.4.1.9.9.590.1.2.9
ccvpThreadPoolInfo .1.3.6.1.4.1.9.9.590.1.3
ccvpTPoolRtIdleThreads .1.3.6.1.4.1.9.9.590.1.3.1
ccvpTPoolRtRunningThreads .1.3.6.1.4.1.9.9.590.1.3.2
ccvpTPoolRtCoreThreads .1.3.6.1.4.1.9.9.590.1.3.3
ccvpTPoolRtMaxThreadsAvail .1.3.6.1.4.1.9.9.590.1.3.4
ccvpTPoolRtMaxThreadsUsed .1.3.6.1.4.1.9.9.590.1.3.5
ccvpJvmInfo .1.3.6.1.4.1.9.9.590.1.4
ccvpJvmRtMaxMemUsed .1.3.6.1.4.1.9.9.590.1.4.1
ccvpJvmRtCurrMemUsed .1.3.6.1.4.1.9.9.590.1.4.2
ccvpJvmRtMaxMemAvail .1.3.6.1.4.1.9.9.590.1.4.3
ccvpJvmRtCurrMemAvail .1.3.6.1.4.1.9.9.590.1.4.4
ccvpJvmRtCurrThreadsInUse .1.3.6.1.4.1.9.9.590.1.4.5
ccvpJvmRtMaxThreadsUsed .1.3.6.1.4.1.9.9.590.1.4.6
ccvpJvmRtUpTime .1.3.6.1.4.1.9.9.590.1.4.7
ccvpServices .1.3.6.1.4.1.9.9.590.1.5
ccvpServiceTable .1.3.6.1.4.1.9.9.590.1.5.1
ccvpServiceEntry .1.3.6.1.4.1.9.9.590.1.5.1.1
ccvpServiceIndex .1.3.6.1.4.1.9.9.590.1.5.1.1.1
ccvpServiceType .1.3.6.1.4.1.9.9.590.1.5.1.1.2
ccvpServiceName .1.3.6.1.4.1.9.9.590.1.5.1.1.3
ccvpServiceStatus .1.3.6.1.4.1.9.9.590.1.5.1.1.4
ccvpServiceIntLastUpdate .1.3.6.1.4.1.9.9.590.1.5.1.1.5
ccvpServiceIntPeriod .1.3.6.1.4.1.9.9.590.1.5.1.1.6
ccvpServiceInfo .1.3.6.1.4.1.9.9.590.1.6
ccvpSipTable .1.3.6.1.4.1.9.9.590.1.6.1
ccvpSipEntry .1.3.6.1.4.1.9.9.590.1.6.1.1
ccvpSipRtActiveCalls .1.3.6.1.4.1.9.9.590.1.6.1.1.1
ccvpSipAggConnectsRcv .1.3.6.1.4.1.9.9.590.1.6.1.1.10
ccvpSipAggAvgLatency1 .1.3.6.1.4.1.9.9.590.1.6.1.1.11
ccvpSipAggAvgLatency2 .1.3.6.1.4.1.9.9.590.1.6.1.1.12
ccvpSipAggFailedXferPre .1.3.6.1.4.1.9.9.590.1.6.1.1.13
ccvpSipAggFailedXferPost .1.3.6.1.4.1.9.9.590.1.6.1.1.14
ccvpSipRtBasicVideoOffered .1.3.6.1.4.1.9.9.590.1.6.1.1.15
ccvpSipRtBasicVideoAnswered .1.3.6.1.4.1.9.9.590.1.6.1.1.16
ccvpSipIntBasicVideoOffered .1.3.6.1.4.1.9.9.590.1.6.1.1.17
ccvpSipIntBasicVideoAnswered .1.3.6.1.4.1.9.9.590.1.6.1.1.18
ccvpSipAggBasicVideoOffered .1.3.6.1.4.1.9.9.590.1.6.1.1.19
ccvpSipRtTotalCallLegs .1.3.6.1.4.1.9.9.590.1.6.1.1.2
ccvpSipAggBasicVideoAnswered .1.3.6.1.4.1.9.9.590.1.6.1.1.20
ccvpSipIntPostCallAnswered .1.3.6.1.4.1.9.9.590.1.6.1.1.21
ccvpSipIntWhisperAnswered .1.3.6.1.4.1.9.9.590.1.6.1.1.22
ccvpSipIntWhisperFailed .1.3.6.1.4.1.9.9.590.1.6.1.1.23
ccvpSipIntGreetingAnswered .1.3.6.1.4.1.9.9.590.1.6.1.1.24
ccvpSipIntGreetingFailed .1.3.6.1.4.1.9.9.590.1.6.1.1.25
ccvpSipIntNewCalls .1.3.6.1.4.1.9.9.590.1.6.1.1.3
ccvpSipIntConnectsRcv .1.3.6.1.4.1.9.9.590.1.6.1.1.4
ccvpSipIntAvgLatency1 .1.3.6.1.4.1.9.9.590.1.6.1.1.5
ccvpSipIntAvgLatency2 .1.3.6.1.4.1.9.9.590.1.6.1.1.6
ccvpSipIntFailedXferPre .1.3.6.1.4.1.9.9.590.1.6.1.1.7
ccvpSipIntFailedXferPost .1.3.6.1.4.1.9.9.590.1.6.1.1.8
ccvpSipAggNewCalls .1.3.6.1.4.1.9.9.590.1.6.1.1.9
ccvpH323Table .1.3.6.1.4.1.9.9.590.1.6.2
ccvpH323Entry .1.3.6.1.4.1.9.9.590.1.6.2.1
ccvpH323RtCallsInProgress .1.3.6.1.4.1.9.9.590.1.6.2.1.1
ccvpH323IntAvgXferToAnswer .1.3.6.1.4.1.9.9.590.1.6.2.1.10
ccvpH323IntNewCalls .1.3.6.1.4.1.9.9.590.1.6.2.1.11
ccvpH323IntTransferred .1.3.6.1.4.1.9.9.590.1.6.2.1.12
ccvpH323IntRedirected .1.3.6.1.4.1.9.9.590.1.6.2.1.13
ccvpH323IntNotTransferred .1.3.6.1.4.1.9.9.590.1.6.2.1.14
ccvpH323IntPromptsNotFound .1.3.6.1.4.1.9.9.590.1.6.2.1.15
ccvpH323IntCriticalMedia .1.3.6.1.4.1.9.9.590.1.6.2.1.16
ccvpH323IntCallsFinished .1.3.6.1.4.1.9.9.590.1.6.2.1.17
ccvpH323IntMaxCpuUsage .1.3.6.1.4.1.9.9.590.1.6.2.1.18
ccvpH323IntAvgCpuUsage .1.3.6.1.4.1.9.9.590.1.6.2.1.19
ccvpH323RtMemoryInUse .1.3.6.1.4.1.9.9.590.1.6.2.1.2
ccvpH323IntArrivalRate .1.3.6.1.4.1.9.9.590.1.6.2.1.3
ccvpH323IntTransferRate .1.3.6.1.4.1.9.9.590.1.6.2.1.4
ccvpH323IntMaxNewCallLatency .1.3.6.1.4.1.9.9.590.1.6.2.1.5
ccvpH323IntAvgNewCallLatency .1.3.6.1.4.1.9.9.590.1.6.2.1.6
ccvpH323IntMaxXferToAlert .1.3.6.1.4.1.9.9.590.1.6.2.1.7
ccvpH323IntAvgXferToAlert .1.3.6.1.4.1.9.9.590.1.6.2.1.8
ccvpH323IntMaxXferToAnswer .1.3.6.1.4.1.9.9.590.1.6.2.1.9
ccvpIvrTable .1.3.6.1.4.1.9.9.590.1.6.3
ccvpIvrEntry .1.3.6.1.4.1.9.9.590.1.6.3.1
ccvpIvrRtActiveCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.1
ccvpIvrIntMaxActiveHttpReqs .1.3.6.1.4.1.9.9.590.1.6.3.1.10
ccvpIvrIntMaxHttpReqRate .1.3.6.1.4.1.9.9.590.1.6.3.1.11
ccvpIvrIntAvgHttpReqRate .1.3.6.1.4.1.9.9.590.1.6.3.1.12
ccvpIvrAggNewCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.13
ccvpIvrAggMaxActiveCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.14
ccvpIvrAggHttpReqs .1.3.6.1.4.1.9.9.590.1.6.3.1.15
ccvpIvrAggMaxHttpReqs .1.3.6.1.4.1.9.9.590.1.6.3.1.16
ccvpIvrRtFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.17
ccvpIvrIntFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.18
ccvpIvrAggFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.19
ccvpIvrRtActiveHttpReqs .1.3.6.1.4.1.9.9.590.1.6.3.1.2
ccvpIvrIntMaxFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.20
ccvpIvrAggMaxFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.21
ccvpIvrAggAgentPushedVideo .1.3.6.1.4.1.9.9.590.1.6.3.1.22
ccvpIvrAggAgentInitiatedRecordings .1.3.6.1.4.1.9.9.590.1.6.3.1.23
ccvpIvrAggAgentVCRControlInvocations .1.3.6.1.4.1.9.9.590.1.6.3.1.24
ccvpIvrIntNewCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.3
ccvpIvrIntMaxActiveCalls .1.3.6.1.4.1.9.9.590.1.6.3.1.4
ccvpIvrIntCallsFinished .1.3.6.1.4.1.9.9.590.1.6.3.1.5
ccvpIvrIntAvgCallLatency .1.3.6.1.4.1.9.9.590.1.6.3.1.6
ccvpIvrIntMaxCallLatency .1.3.6.1.4.1.9.9.590.1.6.3.1.7
ccvpIvrIntMinCallLatency .1.3.6.1.4.1.9.9.590.1.6.3.1.8
ccvpIvrIntHttpReqs .1.3.6.1.4.1.9.9.590.1.6.3.1.9
ccvpIcmTable .1.3.6.1.4.1.9.9.590.1.6.4
ccvpIcmEntry .1.3.6.1.4.1.9.9.590.1.6.4.1
ccvpIcmRtActiveCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.1
ccvpIcmIntIcmLookupReqs .1.3.6.1.4.1.9.9.590.1.6.4.1.10
ccvpIcmAggCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.11
ccvpIcmAggSipCallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.12
ccvpIcmAggH323CallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.13
ccvpIcmAggVruCallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.14
ccvpIcmAggIcmLookupReqs .1.3.6.1.4.1.9.9.590.1.6.4.1.15
ccvpIcmRtFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.16
ccvpIcmRtOfferedBasicVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.17
ccvpIcmRtAcceptedBasicVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.18
ccvpIcmIntFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.19
ccvpIcmRtActiveSIPCallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.2
ccvpIcmIntOfferedBasicVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.20
ccvpIcmIntAcceptedBasicVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.21
ccvpIcmAggFullVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.22
ccvpIcmAggOfferedBasicVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.23
ccvpIcmAggAcceptedBasicVideoCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.24
ccvpIcmRtActiveH323CallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.3
ccvpIcmRtActiveVRUCallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.4
ccvpIcmRtActiveICMLookupReqs .1.3.6.1.4.1.9.9.590.1.6.4.1.5
ccvpIcmIntNewCalls .1.3.6.1.4.1.9.9.590.1.6.4.1.6
ccvpIcmIntSipCallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.7
ccvpIcmIntH323CallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.8
ccvpIcmIntVruCallLegs .1.3.6.1.4.1.9.9.590.1.6.4.1.9
ccvpReptTable .1.3.6.1.4.1.9.9.590.1.6.5
ccvpReptEntry .1.3.6.1.4.1.9.9.590.1.6.5.1
ccvpReptIntVxmlEvents .1.3.6.1.4.1.9.9.590.1.6.5.1.1
ccvpReptIntSipEvents .1.3.6.1.4.1.9.9.590.1.6.5.1.2
ccvpReptIntIvrEvents .1.3.6.1.4.1.9.9.590.1.6.5.1.3
ccvpReptIntDatabaseWrites .1.3.6.1.4.1.9.9.590.1.6.5.1.4
ccvpReptAggVxmlEvents .1.3.6.1.4.1.9.9.590.1.6.5.1.5
ccvpReptAggSipEvents .1.3.6.1.4.1.9.9.590.1.6.5.1.6
ccvpReptAggIvrEvents .1.3.6.1.4.1.9.9.590.1.6.5.1.7
ccvpReptAggDatabaseWrites .1.3.6.1.4.1.9.9.590.1.6.5.1.8
ccvpVxmlTable .1.3.6.1.4.1.9.9.590.1.6.6
ccvpVxmlEntry .1.3.6.1.4.1.9.9.590.1.6.6.1
ccvpVxmlRtActiveSessions .1.3.6.1.4.1.9.9.590.1.6.6.1.1
ccvpVxmlAggReptEvents .1.3.6.1.4.1.9.9.590.1.6.6.1.10
ccvpVxmlAggIcmLookupReqs .1.3.6.1.4.1.9.9.590.1.6.6.1.11
ccvpVxmlAggIcmLookupResp .1.3.6.1.4.1.9.9.590.1.6.6.1.12
ccvpVxmlAggIcmLookupSuccess .1.3.6.1.4.1.9.9.590.1.6.6.1.13
ccvpVxmlAggIcmLookupFails .1.3.6.1.4.1.9.9.590.1.6.6.1.14
ccvpVxmlRtActiveIcmLookups .1.3.6.1.4.1.9.9.590.1.6.6.1.2
ccvpVxmlIntSessions .1.3.6.1.4.1.9.9.590.1.6.6.1.3
ccvpVxmlIntReptEvents .1.3.6.1.4.1.9.9.590.1.6.6.1.4
ccvpVxmlIntIcmLookupReqs .1.3.6.1.4.1.9.9.590.1.6.6.1.5
ccvpVxmlIntIcmLookupResp .1.3.6.1.4.1.9.9.590.1.6.6.1.6
ccvpVxmlIntIcmLookupSuccess .1.3.6.1.4.1.9.9.590.1.6.6.1.7
ccvpVxmlIntIcmLookupFails .1.3.6.1.4.1.9.9.590.1.6.6.1.8
ccvpVxmlAggSessions .1.3.6.1.4.1.9.9.590.1.6.6.1.9
ccvpNotificationInfo .1.3.6.1.4.1.9.9.590.1.7
ccvpEventMessageId .1.3.6.1.4.1.9.9.590.1.7.1
ccvpEventHostName .1.3.6.1.4.1.9.9.590.1.7.2
ccvpEventAppName .1.3.6.1.4.1.9.9.590.1.7.3
ccvpEventMessageName .1.3.6.1.4.1.9.9.590.1.7.4
ccvpEventState .1.3.6.1.4.1.9.9.590.1.7.5
ccvpEventSeverity .1.3.6.1.4.1.9.9.590.1.7.6
ccvpEventTimestamp .1.3.6.1.4.1.9.9.590.1.7.7
ccvpEventText .1.3.6.1.4.1.9.9.590.1.7.8
ciscoCvpMIBConform .1.3.6.1.4.1.9.9.590.2
ciscoCvpMIBCompliances .1.3.6.1.4.1.9.9.590.2.1
ciscoCvpMIBGroups .1.3.6.1.4.1.9.9.590.2.2